Intercom Reviews in July 2026: User Ratings, Pros & Cons

"I am a new user in Intercom and so far the experience has been great."

What do you like best about Intercom? For me its the no code! What´s better than that? What do you dislike about Intercom?

"Intercom - your way to best communication"

What do you like best about Intercom? I like intercom when it comes to sending email and chatting with our partners with Blacklane. This is our most efficient channels when sending communications to our partners.

"A multi-purpose tool with a user-friendly interface"

What do you like best about Intercom? I love Intercom's customization options and neat design. It's easy to grasp the tools available, automation/bot options, and track team activity and metrics. It combines all a company needs, from reports, to chat/email support, Help Center, and CSAT tools.

"Intercom increases sales capacity on our servers"

What do you like best about Intercom? We like the novelty of the bots feature and have therefore elaborated customized walks in order to guide candidates through a traverse in case our assistants are not free. On the other hand, we have been informed about the use of these automatics for users who are in activity, however, we have not yet gone there. The use of the cell phone is convenient and, although it requires some adaptations, it makes conversation with clients possible at all times ...

"Experience live communication software at its best with Intercom"

What do you like best about Intercom? I love the versatility and scalability of Intercom. It's easy to set up with integrations for popular services like Zapier, Slack and Driftbot. The customer service is top notch, with quick responses delivered directly through your messaging, providing an immediate resolution whenever possible. With far lower costs than most competitors on the market, yet still offering excellent features such as a HIPAA compliant mobile app, 24/7 live chat support or ...

"Impeccable"

What do you like best about Intercom? Intercom keeps us connected with our business needs. This platform itself is used to communicate directly to both clients and customers. In short, the application is handy.

""Intercom is a very reliable communication tool, Perfect for software for customer service!""

What do you like best about Intercom? - The good thing about Intercom is that you will never have to manually compose an email, thanks to those pre-written templates that will make the task simple.

"Super innovating"

What do you like best about Intercom? I like how comprehensive of a platform it is. With the advent of AI, they were among the first to innovate in their space and truly broke some barriers. They are always releasing very cool updates and useful features.

"intercom useful app that can use to communicate with our customer"

What do you like best about Intercom? This app can be used as the best tool to communicate with my customer, in fact without this app we don't have any other way to send or deliver messages to our client

"Overall, great user experience"

What do you like best about Intercom? - User interface is easy to navigate. That's the main pro of using intercom. Over the course of the years, there has been a number of really helpful product features that we were able to take advantage of.