9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 191-200 out of 2496
AU
Anonymous User
07/21/23
"Awesome Tool"
What do you like best about Intercom? Intercom is easy to use. I feel like everything I need is there. What do you dislike about Intercom?
MB
Martina B
07/21/23
"Love series and easy layout for chat and emails."
What do you like best about Intercom? Series, the layout and the easy way to do it. What do you dislike about Intercom?
AU
Anonymous User
07/21/23
"Most convenient tool to provide Customer Support"
What do you like best about Intercom? User interface is simple and shortcuts made my day eay. What do you dislike about Intercom?
AU
Anonymous User
07/21/23
"Great for customer support and in-app messaging! The help center is improving"
What do you like best about Intercom? Intercom chat is how our support team does customer support, and they love it. The ability to use emoji and GIFs has created a strong support brand identity, and it helps us achieve our stellar support rating.
EW
Ethan W
07/19/23
"Our primary tool for building user onboarding and outreach workflows"
What do you like best about Intercom? I enjoy how relatively easy it is to build a user onboarding or re-engagement flow from scratch. The UI for building series is very intuitive and made it easy to pressure test my approach.
NG
Nirav G
07/18/23
"Execellent UX experience and valueable product for managing customer support and products updates"
What do you like best about Intercom? Chat bot which helps us customer support What do you dislike about Intercom?
AU
Anonymous User
07/17/23
"good experience"
What do you like best about Intercom? what helps me the most in the intercom is to visualize the amounts and last accesses of the users of my platform What do you dislike about Intercom?
ME
Mary E
07/13/23
"Everything Accessible In Minutes"
What do you like best about Intercom? That I can insert articles and Macros super efficiently. I can access all the history about a customer including what browser they are using without having to toggle in between views. I also have access to analytics so I can improve my job as a customer support specialist.
JS
Josue S
07/11/23
"Great system, appreciate the constant update"
What do you like best about Intercom? Ai and macros, I have everything I need on sight and coming from Zendesk I believe is a more friendly user system and faster to provide customer support.
MA
Mateus A
07/10/23
"Different channels, different goals, different audiences"
What do you like best about Intercom? The possibilities of using different communication channels that meet different objectives, added to the possibilities of audience segmentation, allow me to create truly personalized campaigns that are in line with customer expectations.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].