9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 1901-1910 out of 2496
AF
Alex F
07/15/20
"A Revolutionary Product in Our Business"
What do you like best about Intercom? The features are amazing and even though I am in the tech world (one of my businesses is an online marketing agency) I am baffled by how the Intercom system handles everything from Lead Cultivation to user communications with such effortless ease. Absolutely, one of THE most mind-blowing systems I have ever used. Customer support is an absolute breeze and the system handles this in a much easier to navigate platform than, say, Zendesk, which just ...
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BP
Ben P
07/14/20
"Excellent experience with Intercom"
What do you like best about Intercom? Access to pre-determined KPIs. This allows me to effectively track my team's performance and administer coaching when needed.
AU
Anonymous User
07/14/20
"Takes a very hard problem to solve and makes life easier for us."
What do you like best about Intercom? It works. It's not buggy. It's robust. It allows us to get the job done and is very reliable. What do you dislike about Intercom?
AU
Anonymous User
07/14/20
"Takes a very hard problem to solve and makes life easier for us."
What do you like best about Intercom? It works. It's not buggy. It's robust. It allows us to get the job done and is very reliable. What do you dislike about Intercom?
BP
Ben P
07/14/20
"Excellent experience with Intercom"
What do you like best about Intercom? Access to pre-determined KPIs. This allows me to effectively track my team's performance and administer coaching when needed.
KF
Kevin F
07/13/20
"Tremendous Platform!"
What do you like best about Intercom? I love the way Intercom is set up. It really is Built For You. There is so much customization that comes with this. My favorite is probably how I can create my own team and have incoming tickets go into that specific group. We have a few different teams within our staff, so being able to create tags and automatic rules are a great way for us to start splitting up the incoming conversations.
XP
Xenia P
07/13/20
"Intercom the best Customer's communication tool - all in one!"
What do you like best about Intercom? Communication with our customers made easy. I have everything on one platform! I love their articles and ebooks. Intercom is always innovating.
JI
Jorge Ivan D
07/13/20
"User friendly, beautiful branding, functionality that matters"
What do you like best about Intercom? A/B test in posts are super helpful when trying different paths. Tagging system by creating segments and groups. Although bulk listing for one time filtering would be great as well like I described below. Other than that the segmentation system, tagging using keywords in conversations that arrive instantly tagging users is almost like a dream. The interface is easy to use which is quite nice.
JI
Jorge Ivan D
07/13/20
"User friendly, beautiful branding, functionality that matters"
What do you like best about Intercom? A/B test in posts are super helpful when trying different paths. Tagging system by creating segments and groups. Although bulk listing for one time filtering would be great as well like I described below. Other than that the segmentation system, tagging using keywords in conversations that arrive instantly tagging users is almost like a dream. The interface is easy to use which is quite nice.
KF
Kevin F
07/13/20
"Tremendous Platform!"
What do you like best about Intercom? I love the way Intercom is set up. It really is Built For You. There is so much customization that comes with this. My favorite is probably how I can create my own team and have incoming tickets go into that specific group. We have a few different teams within our staff, so being able to create tags and automatic rules are a great way for us to start splitting up the incoming conversations.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].