Intercom Reviews in July 2026: User Ratings, Pros & Cons

"Super useful tool for live customer support"

What do you like best about Intercom? The UI is easy to navigate, there are so many features that help our support team solve issues for our customers. The ease of replying with saved responses, assigning to other team mebers, tagging team members in notes, viewing customer information, and help center articles etc. all help us build a great support experience for our customers. And of course, being a customer support software, their own customer support is done well. Everytime we ask a ...

"I like the way we can access to conversations, but I don't have good metrics."

What do you like best about Intercom? The access to send information easy and friendly to our customers, the chance to see if our customers are live or not, where are they from, which device they are using and which version of our app have. All this data about our customers its really important and beneficial for us when we have to report some bugs in the app, or understand better what is doing our customer.

"Innovated, well-rounded tool that is easy to use"

What do you like best about Intercom? Intercom is easy to use and puts you in contact with the customers you want to reach. In platform pop ups, product tours, campaigns, and emails can be set up in a matter of minutes.

"UI is pretty good and rich-featured functionalities"

What do you like best about Intercom? The abilities to integrating with other third-party toools What do you dislike about Intercom?

"Great Chat Feature"

What do you like best about Intercom? This chat feature is easy to navigate and use. Has everything we need, in order to talk to leads before sending them over to a recruiter.

"Easy tool to provide support over chat to customers"

What do you like best about Intercom? Very easy to use Intercom once you get a hang of it. Super easy to communicate with clients and leads.

"Great tool for SaaS Customer Success teams"

What do you like best about Intercom? Great in-app messaging abilities. Allows you to post updates and product tours to users without needing your development team. Also love the integrations such as Typeform. We send outreach for NPS and feedback. The personalization and automation for outreach is great. Users love it too.

"The go-to platform for customer retention and acquisition."

What do you like best about Intercom? Intercom provides a great level of flexibility when integrating with other tools and platforms. I've used Intercom at few companies and it's my go-to solution for customer onboarding, knowledge base management and webchat. It also plays a vital role in new customer acquisition. Intercom's features make it a great tool to connect with customers at any given point in their lifecycle and customer journey. The fact that the company constantly improves the ...

"Love working with this platform!"

What do you like best about Intercom? I love the interface and how easy it is to work in the platform. I can easily create different Inboxes to stay on top of everything and to make sure that every team is aware of what is going on.

"Intercom is a God send for 1:many communications of almost every type."

What do you like best about Intercom? Intercom is so easy to deploy and use. The templates are beautiful. The UI is intuitive and well-supported with documentation too.