9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 121-130 out of 2496
JC
Jimuel C
09/11/23
"Great"
What do you like best about Intercom? The most helpful part of using intercom is the macro's with which you assist the other person or the customer. You can easily navigate and help them as fast as you can
JC
Jimuel C
09/11/23
"Great"
What do you like best about Intercom? The most helpful part of using intercom is the macro's with which you assist the other person or the customer. You can easily navigate and help them as fast as you can
NT
Nikos T
09/10/23
"Awesome Customer Service Tool"
What do you like best about Intercom? Intercom allows us to easily review the history of each client .eg. his request and assign it to the proper team member. What do you dislike about Intercom?
GK
Gabriel K
09/07/23
"Great engagement tool"
What do you like best about Intercom? Easy to use, all the modules are connected and thus provide a great experience for the end customer. What do you dislike about Intercom?
PP
Priyanshu P
09/05/23
"Amazing tool to support your customers and manage your team"
What do you like best about Intercom? - Notification customization - Away and do not reassign option
O
Olivia
09/04/23
"Great tool for providing exceptional customer experience!"
What do you like best about Intercom? - creating macros to speed up my workflow - tracking customer satisfaction
AU
Anonymous User
09/04/23
"Young and Vibrant Product Design"
What do you like best about Intercom? The way of the interaction is really creative, especially having .GIF and emoji. It helps leveling up the customer experience by including some other interaction ways. Workflow automation is easy to design and use. It give you the overall view of your designed flow and allow you to test before setting it live.
AU
Anonymous User
09/02/23
"Intercom is very easy to use and has exciting features we discover every time."
What do you like best about Intercom? It's fun to use the shortcuts for macros and the options to have the customer's name populated automatically, as well as auto-close a ticket when needed (using the settings to set it up).
IY
Ivy Y
09/01/23
"The Good Critic"
What do you like best about Intercom? The channel of communication is important to expressed information, knowledge and to solve a certain scenario in a conversation. I am in awe for using the intercom to deliver accurate and correct information to my colleagues. The details and fast resolution whilw using the app was very convenient to a corporate world.
SL
Shereca Leine L
09/01/23
"Intercom Review"
What do you like best about Intercom? I really like this tool! As an agent who supports customers on a daily basis, it is very helpful and the interface is user-friendly. Convenient and easy to use!
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].