Intercom Reviews in July 2026: User Ratings, Pros & Cons

"Intercom has brought our mobile app to life adding a human touch our customers truly appreciate"

What do you like best about Intercom? The UI is very nice. Its easy to use and easy on the eyes. We use intercom mostly for customer support, to send push notifications, and to send emails. All of these functionalities work really great.

"innovative and user friendly"

What do you like best about Intercom? being able to assign emails from general emails to assigning to individuals What do you dislike about Intercom?

"The Real way to connect with Users"

What do you like best about Intercom? In 6 years of business, we have evaluated a lot of chat support options. The best part of Intercom is that it's easy to use, and our customers and agents love the interface. The entire system is meant to have a human-based chat with the user that goes along with our mission to give personalized service to our users. The integration was seamless, and the intercom support team is quite friendly and prompt. That's the level of support we intend to reach ...

"Excellent Experience - Exceptional Reporting."

What do you like best about Intercom? Analyst reports, vendor feedback, decreased case resolution time. What do you dislike about Intercom?

"Amazing Product!"

What do you like best about Intercom? Our account manager, Vinny Savage, is amazing. Anytime I need help from him, he is always eager to help, and if he doesn't know the answer, he'll put you in contact with someone who does. Another plus, is the support documentation. It's so detailed and easy to understand. I used the support center to answer a lot of questions.

"Great support tool for our clients"

What do you like best about Intercom? Intercom provides a great interface for our clients to get support. Our industry is often used to phone support and, while that can be useful at times, the "ticket" style chat support with Intercom is a much better experience. It allows us to focus on providing comprehensive answers, gets us researching issues with more depth, and in general provides a better customer support experience.

"Intercom is a great tool for support groups"

What do you like best about Intercom? I like the UI/UX of the product and how easy it is to navigate and make changes What do you dislike about Intercom?

"The easiest and fastest way to reach customers both at scale and direct 1:1"

What do you like best about Intercom? Intercom makes it super easy to recruit for research. You can slice and dice customer groups to contact specific customer segments at scale, but also be sure not to hit the same individuals too often.

"Best Chat Platform"

What do you like best about Intercom? The most accessible chat platform available for business. I love it. I wouldn't change a thing! What do you dislike about Intercom?

"It's an amazing solution for support teams"

What do you like best about Intercom? There's a lot of functions for the support team. There are feature that I couldn't think of that allow me to better target and provide support and updates to a huge number of customers easily!