9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 101-110 out of 2496
JB
Jamie B
09/20/23
"Intercom automation is helping our start-up!"
What do you like best about Intercom? The automation options are so helpgul within Intercom. We have a small team and being able to automate some support is great! I also like the no-code setup.
UK
Ujjwal K
09/18/23
"One of the best chat support tool !"
What do you like best about Intercom? The integration of AI into our product over the past year has been incredibly valuable, enhancing our customer support capabilities tremendously. Additionally, the Series tool's functionality for building adaptive engagement workflows has proven critical for improving our onboarding processes and nurturing relationships with customers. The AI-powered features have augmented our team's efforts, while the workflows enabled by Series have allowed us to ...
Read more
RG
Ryan G
09/18/23
"Intercom makes chat support a breeze"
What do you like best about Intercom? Intercom is extremely intuitive and makes chat support a breeze. It's easy to search and navigate, and has features that make using it both fun and extremely efficient!
UK
Ujjwal K
09/18/23
"One of the best chat support tool !"
What do you like best about Intercom? The integration of AI into our product over the past year has been incredibly valuable, enhancing our customer support capabilities tremendously. Additionally, the Series tool's functionality for building adaptive engagement workflows has proven critical for improving our onboarding processes and nurturing relationships with customers. The AI-powered features have augmented our team's efforts, while the workflows enabled by Series have allowed us to ...
Read more
SR
Sophie R
09/18/23
"Great platform for communication"
What do you like best about Intercom? I love the notes section to show my boss a reply before sending on other programs. What do you dislike about Intercom?
RG
Ryan G
09/18/23
"Intercom makes chat support a breeze"
What do you like best about Intercom? Intercom is extremely intuitive and makes chat support a breeze. It's easy to search and navigate, and has features that make using it both fun and extremely efficient!
AM
Ahmet M
09/15/23
"Insights from a 2 year Intercom Customer Success Manager"
What do you like best about Intercom? I like how it is constantly evolving and refreshing their approach towards handling customer communication. Since I started using Intercom in 2021, it has evolved itself for the better.
AM
Ahmet M
09/15/23
"Insights from a 2 year Intercom Customer Success Manager"
What do you like best about Intercom? I like how it is constantly evolving and refreshing their approach towards handling customer communication. Since I started using Intercom in 2021, it has evolved itself for the better.
AU
Anonymous User
09/14/23
"Powerful Software, terrible company with horrifying billing practices"
What do you like best about Intercom? Powerful Sofwtare that can do many things. Automation tools that fit the majority of use cases.
AF
Arisha F
09/13/23
"It is friendly to use and easy to navigate."
What do you like best about Intercom? We can create our own template. The shortcut guide can really help us familiarize ourselves with how to navigate the tools. There is also a conversation event that can help us know how long it takes for me to respond to the customer.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].