9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 1011-1020 out of 2496
AU
Anonymous User
12/31/21
"Boost the contact with your customers"
What do you like best about Intercom? The software is very reliable and clear to use. All the analytics are helping you to target the weak points and work on it.
AU
Anonymous User
12/29/21
"Intercom is a great communication platform."
What do you like best about Intercom? The bot helps resolve inquiries in a faster way. It is user-friendly, and its incredible features allow you to provide a great customer experience.
RS
Ricky S
12/29/21
"Intercom, a very user friendly and helpful in our company."
What do you like best about Intercom? It is effortless to navigate. What's good about it is you can also attach articles that are helpful to our customers. You'll also be able to see your personal performance and as a team. I like that I can also check on the conversations from our customers who left me a good feedback. This motivates me to continue what I am doing for the company and for our customers. I have the option to see my responsiveness too which very helpful for my since this is ...
Read more
VG
Vinish G
12/28/21
"A category leader product and an amazing brand in proactive onboarding, support, customer experience"
What do you like best about Intercom? Intercom gives you a lot of control and flexibility to set up custom and personalized onboarding experience for your customers. In addition, it is a unified package for your sales team, for the support team, and it elevates the cross-functional collaboration in product teams for the product metrics and the business goals. For the customers, it opens up chances for dialogues before they start using a product—so, a win-win-win product for the technology ...
Read more
YK
Yadhu K
12/28/21
"Best for customer focussed teams"
What do you like best about Intercom? a. Banners b. In-app product tours
YK
Yadhu K
12/28/21
"Best for customer focussed teams"
What do you like best about Intercom? a. Banners b. In-app product tours
AM
Adrian M
12/27/21
"Expect Regular price increases, Long delays to get answers and basically contempt..."
What do you like best about Intercom? We started using Intercom 4 years ago. There a many tools now that can match Intercom in terms of features and offer better service.
SB
Sarfraz B
12/23/21
"Very helpful team and awesome tool to handle big teams and volumes."
What do you like best about Intercom? Automation, Reporting, Customer service. What do you dislike about Intercom?
MC
Mthembeni Charles D
12/23/21
"it is a wonderful experience"
What do you like best about Intercom? I get to interact with my customers and see which are activated and assist them immediately What do you dislike about Intercom?
MA
Mark Andrew M
12/21/21
"A Perfect Simple yet Powerful Customer Relationship Management Tool for Virtual Professionals"
What do you like best about Intercom? I find Intercom really amazing as I am new to it. In an office where clients and businesses are run remotely, a lot of equipment is needed. On Intercom, all you need is their platform and your personal computer with the internet. That to me is really amazing not to mention their mobile app where you can work from your phone too!
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].