9.8
Spot Score
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Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intuitive and user-friendly interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 91-100 out of 2496
AB
Adrian B
10/04/23
"Easy to use, easy to work with"
What do you like best about Intercom? It's really easy to use and understand. The platform is really straightforward and it doesn't take you long to understand all the tools offered.
AU
Anonymous User
10/02/23
"It's comfortable platfrom for our work!"
What do you like best about Intercom? Easy to integrate and implement with other products. Also, there are a lot of functions we can use. At least, we always can get dozens of statistics and work with dashboards. It's easy to use and we do it every day. Sometimes we have troubles, but customer support always helps us.
RC
Riya C
09/29/23
"Best for Customer service"
What do you like best about Intercom? It is very East to use we use it very frequently more like regularly
FS
Fey S
09/28/23
"One of the best support tools"
What do you like best about Intercom? I have a few things: - The UI
EJ
Esko J
09/27/23
"Intercom is clear and easy to use"
What do you like best about Intercom? It saves my unfinished messaged and does not clear anything without clearing What do you dislike about Intercom?
MB
Monique B
09/26/23
"Absolutely wonderful!"
What do you like best about Intercom? Being able to list important information about a customer, that is to link to them specifiaclly, on the right hand side of the screen (Lead Data, Qualification, etc.).
EM
Ethan M
09/25/23
"Solid all-in-one platform"
What do you like best about Intercom? Intercom allows our help center and support team work seamlessly. Having multiple communication channels in a central location is invaluable, and the Intercom support team is always ready to help. Integration and implementation was easy.
AU
Anonymous User
09/25/23
"Intercom Connects our Small, Scrappy Team with our Customer Base"
What do you like best about Intercom? Being able to train the AI bot to handle our most common issues What do you dislike about Intercom?
AU
Anonymous User
09/23/23
"We used intercom for our live chat segment with our support team and it worked great for our size."
What do you like best about Intercom? Setting up chat on the backend was very straight forward and easy to setup. It was relatively quick for our new hires to pick up the flows we had created.
JB
Jamie B
09/20/23
"Intercom automation is helping our start-up!"
What do you like best about Intercom? The automation options are so helpgul within Intercom. We have a small team and being able to automate some support is great! I also like the no-code setup.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
