Instabug Reviews in May 2025: User Ratings, Pros & Cons

High customer engagement, but the developer-facing tools need work

What do you like best? Our customers seem to really engage with the ability to just shake and send bug reports. We got a great number of reports in a very short time. This also seems to point to the customers remembering that they can shake their devices in the first place. What do you dislike? The template which is used when forwarding issues to GitHub is ugly and overloaded. Most teams have their own issue templates — it would be great to customize things. The web UI seems very ...

Easy bug reporting

What do you like best? I like the fact that a user can record a video of reproducing the bug. A video conveys much more information than a simple screenshot and/or text descriptions - which is key to fixing bugs faster. It also helps clarify the severity of bugs. What do you dislike? I don't like the initial overlay that pops up when the app is first installed. This causes confusion for the user. Would be better if the timing can be manually set in order to smooth the on boarding ...

Easy bug reporting

What do you like best? I like the fact that a user can record a video of reproducing the bug. A video conveys much more information than a simple screenshot and/or text descriptions - which is key to fixing bugs faster. It also helps clarify the severity of bugs. What do you dislike? I don't like the initial overlay that pops up when the app is first installed. This causes confusion for the user. Would be better if the timing can be manually set in order to smooth the on boarding ...

It has been easy to adapt to!

What do you like best? I enjoy the search features. It makes it easy to see bugs assigned to me. What do you dislike? No dislikes at the moment. Enjoying it so far. What business problems are you solving with the product? What benefits have you realized? User experience. Increased UX.

Perfect for react native bugs

What do you like best? It gives great details on any crashes that occur in our app and allows us to respond quickly What do you dislike? Sometimes the different tier features are pushed on you and you can't hide them. What business problems are you solving with the product? What benefits have you realized? Crash tracking, but the network tracing is really nice

Instabug can be better

What do you like best? The detail log help me find the bug root. I can track the user activity. What do you dislike? Notifications for Android doesn't work properly. The users management isn't good enough. The filter doesn't work. The Brazilian locale was not translate correctly. I can't organize the chat into tags or categories. Recommendations to others considering the product: With Instabug you can track bugs/crashes and offer support to your clients by a chat. What ...

Gaining insight in issues directly from the customers

What do you like best? I like how detailed the information related to a customer issue or bug/crash is. What do you dislike? The UI of how the information is provided i.e. customer issue or bug/crash needs some getting used to. May be distinguish between different sections using different colours. Selecting app from the top left corner isn't as intuitive at first. Recommendations to others considering the product: Definitely go for Instabug. Before selecting Instabug, my ...

Convenient, easy to install, easy to use

What do you like best? Integration was simple, easy to use as an end user. Crash reporting is very useful. Dashboard is pretty straightforward. What do you dislike? The shake feature, we had to turn it off, for our product it was distr What business problems are you solving with the product? What benefits have you realized? Easy customer service. We’re a startup and cannot afford customer support staff right now, need something we can gather feedback but don’t need someone dedicated to ...

Works well, responsive support

What do you like best? Bug reports work well enough, especially if users utilize the screenshot tool properly. E-mail support has been very responsive as I ran into various problems during setup, even if not always helpful as there appears to be a bit of a language barrier at times.. What do you dislike? There is still not full support for Xamarin as far as I can tell. What would be extremely helpful and allow me to abandon App Center is to have crash reporting that gives me a C# ...

Works well, responsive support

What do you like best? Bug reports work well enough, especially if users utilize the screenshot tool properly. E-mail support has been very responsive as I ran into various problems during setup, even if not always helpful as there appears to be a bit of a language barrier at times.. What do you dislike? There is still not full support for Xamarin as far as I can tell. What would be extremely helpful and allow me to abandon App Center is to have crash reporting that gives me a C# filename ...