Insightly Reviews in November 2026: User Ratings, Pros & Cons

"Sales & Operations Consultant"

What do you like best about Insightly CRM? Easy user interface, support team are quick to address issues and the insightly team listens to the needs of the clients to implement new features. What do you dislike about Insightly CRM? Sometime a basic answer to a question cannot be found in the self help or FAQ's...would love to see a customer support chat window to assist. Recommendations to others considering Insightly CRM: You will not be disappointed in taking the time to set this system ...

"Insightly : Uncomplicated CRM"

What do you like best about Insightly CRM? The best feature of Insightly has to be the tagging feature - intuitive & simple to implement. Many of our contacts provide little information, so being able to describe them & categorise them via tags allows us to pull up relevant contacts with a few clicks. What do you dislike about Insightly CRM? When I log in, the 'new user' popup window always displays, suggesting I watch the Welcome Video, the Tutorial Video, or complete the New User Tasks - ...

"Decent CRM program"

What do you like best about Insightly CRM? The layout is nice and easy to navigate. What do you dislike about Insightly CRM? Some of the fields dont populate easily. EX: when entering the client under the opportunity- and i know they are already in there, they sometimes dont auto populate very quickly, or i have to type in the entire name . What problems is Insightly CRM solving and how is that benefiting you? We are able to pull projected sales with the opportunities bid amounts.

"awesome software for our business"

What do you like best about Insightly CRM? pricing/easy of use i have really enjoyed it What do you dislike about Insightly CRM? need more innovation/features/customization Recommendations to others considering Insightly CRM: be prepared for slightly less features What problems is Insightly CRM solving and how is that benefiting you? sales CRM tool for the whole team

"Good but lacking a few features"

What do you like best about Insightly CRM? Ease of use, layout, and cloud based platform. What do you dislike about Insightly CRM? Customizable features not being robust enough Recommendations to others considering Insightly CRM: Great product for the price! What problems is Insightly CRM solving and how is that benefiting you? Keeping organized, sales leads, project management

"Great"

What do you like best about Insightly CRM? I like the capability to see how often people engage with my emails. What do you dislike about Insightly CRM? Nothing I do not like, the system works great. What problems is Insightly CRM solving and how is that benefiting you? I have realized that now I can have a strong follow up reason to call a lead about my email.

"Insightly helps us manage our business more efficiently"

What do you like best about Insightly CRM? Using opportunities and project components to best advantage What do you dislike about Insightly CRM? Our time zone slows down support. Other than that no dislikes What problems is Insightly CRM solving and how is that benefiting you? We are a three person business. Keeping track of the various stages of our projects has improved immensely. We also subscribe to a separate service that provide data on construction projects. I experimented with ...

"Your work will be organized"

What do you like best about Insightly CRM? I can look at contact’s connection history. Very easy to control events and tasks, media profiles. Without any stress. I can manage sales possibility and projects. What do you dislike about Insightly CRM? I don't have any cons. Every day I'm working with it so I found it so helpful. So great for customers to contact them. Actually simply easy to use and have everything that we need for work. Recommendations to others considering Insightly ...

"Insightly review"

What do you like best about Insightly CRM? Insightly is a very powerful application, yet is easy to use and has a nice user interface. What do you dislike about Insightly CRM? Nothing. This software is easy to use and is perfect for our small business Recommendations to others considering Insightly CRM: I highly recommend this product What problems is Insightly CRM solving and how is that benefiting you? Keeping track of proposals and projects. I am able to manage proposals much more easily

"User Friendly"

What do you like best about Insightly CRM? Easy to navigate and keep all contacts/information in one easy to manage CRM What do you dislike about Insightly CRM? I can't copy/paste names on the search field, it doesn't recognize the text unless I type within the field box What problems is Insightly CRM solving and how is that benefiting you? Organization