Influitive Reviews in April 2025: User Ratings, Pros & Cons

Easy to use, insightful

What do you like best? Easy set up and administration. I can get immediate customer feedback the same day by posing challeges that would take much longer through other means. It's a great way to engage customers on thier time as they get to choose how many items to review without presssure. I just recommended them yesterday to a former collegue. What do you dislike? Would be helpful to make batch changes. And lately support has been spotty - I've been sent back a manual or told I ...

Low effort, high results, stronger customer relationships

What do you like best? The other day I was working on a case study (Organized in an Influitive Challenge) and the customer expressed several times how our PowerDMS Community (run through Influitive) gives him a voice to connect with and equip peers. Influitive is a simple tool that allows us to engage with our customers, build relationships, and turn them into true advocates. What more could you ask for?! What do you dislike? I don't really have much to dislike. Any issue that I have ...

Inovation at the start of it's journey

What do you like best? Influitive has brought up an amazing new concept for advocacy and has developed a platform to back up this concept. They are disruptors in their field and should be recognized for pushing innovation. What do you dislike? As much as they innovated advocacy, they are still very much at the beginning of their journey. The platform is growing, features are limited, sometimes really needed. Their team is as new as the product and sometimes may lack some core business ...

A platform that makes it easy to create and manage a customer community

What do you like best? It has ready-made templates that makes creating posts, referrals and Influitive challenges easier. What do you dislike? The interface can be a bit clunky especially when you're creating a post or a challenge from scratch. The steps can be confusing. There is also less customisation in the emails sent (e.g. header images are too long and narrow so images will have to retrofitted) What problems are you solving with the product? What benefits have you realized? ...

Good tool to help engage with customers

What do you like best? Influitive helps me in building relationships with our customers and fostering brand loyalty. The Influitive support team has been great. I was grandfathered into Influitive after our company deployed it but we didn't really have the right person to own it. There was some internal conflict as it had been passed from person to person before I got here. I had a lot of opportunities to start where my team left off, as well as to make it my own and the support team ...

Great platform to build customer advocacy

What do you like best? Customer-friendly environment, GREAT customers support, easy to get customers up and running in the system. What do you dislike? Some of the newer features (discussions) are being actively worked on and aren't as user friendly as they could be. What problems are you solving with the product? What benefits have you realized? Identifying top customers, supporting new users. It is great knowing once a customer is in our Influitive Hub they will get support ...

Great product and support

What do you like best? It is a well rounded platform allowing you to engage customers and advocates. An engaged community takes time to build but the influitive platform really enables you to do this. The gamification is spot on and really helps driving engagement. What do you dislike? I would like more integrations with customer data software e.g. gainsight, segment. Some elements could be more customisable. What problems are you solving with the product? What benefits have you ...

Thorough and well-rounded platform

What do you like best? I love the ability to tie discussions into challenges. It really makes the platform feel more well--rounded. There are several other platforms and tools out there that do one aspect of client community or advocacy well, but Influitive was really the only one that tied everything up into one seamless experience. It's really important to our community strategy to get our clients talking to one another to strengthen those bonds between clients, which really makes the ...

Helps You Manage Your Advocates

What do you like best? It's easy to create challenges, update content and publish challenges. The CSM's I have managing my account are great! They really do make a big difference. What do you dislike? There's a lag time with querying or targeting to your groups. It's not the best when things are time sensitive due to the delays. If it doesn't target then you can't send out the challenge notification to your advocates. What problems are you solving with the product? What benefits ...

Great for Customer Advocacy!

What do you like best? We have gotten great responses from our customers who love connecting with us on the platform. The Influitive team gave us great recommendations for how to get started and get people talking! What do you dislike? Nothing yet! Even though we are just starting out with the platform, we are seeing great interactions. What problems are you solving with the product? What benefits have you realized? We have been able to build better relationships with our ...