Influitive Reviews in July 2026: User Ratings, Pros & Cons

Low effort, high results, stronger customer relationships

What do you like best? The other day I was working on a case study (Organized in an Influitive Challenge) and the customer expressed several times how our PowerDMS Community (run through Influitive) gives him a voice to connect with and equip peers. Influitive is a simple tool that allows us to engage with our customers, build relationships, and turn them into true advocates. What more could you ask for?! What do you dislike? I don't really have much to dislike. Any issue that I have ...

Easy to use, insightful

What do you like best? Easy set up and administration. I can get immediate customer feedback the same day by posing challeges that would take much longer through other means. It's a great way to engage customers on thier time as they get to choose how many items to review without presssure. I just recommended them yesterday to a former collegue. What do you dislike? Would be helpful to make batch changes. And lately support has been spotty - I've been sent back a manual or told I ...

Influitive’s Software Was Integral to Building Out Our World-Class B2B Advocate Marketing Program

What do you like best? Influitive's AdvocateHub product is truly unique. It's effectively a white label hub, that you customize to suit the needs of your advocacy programs. Within every hub, you have a discussion forum where customers or other members interact with each other; a section for 'challenges' (which are games that you can have customers complete to help you achieve business goals or have fun); a rewards section where customers can redeem the points that they earn when ...

Good tool to help engage with customers

What do you like best? Influitive helps me in building relationships with our customers and fostering brand loyalty. The Influitive support team has been great. I was grandfathered into Influitive after our company deployed it but we didn't really have the right person to own it. There was some internal conflict as it had been passed from person to person before I got here. I had a lot of opportunities to start where my team left off, as well as to make it my own and the support team ...

Truly innovative, but the platform (and specially the app) needs improvements!

What do you like best? It's the most innovative and complete customer marketing solution in the market. The concept is great: fun, easy to administrate and easy to proof return on investment. The team is amazing, specially the Influitive Services team: professional, knowledgable, responsive, proactive, creative, and fun to work with. What do you dislike? The platform still needs quite a lot of improvements: the UI/UX has been flagged as deficient directly by my customers, specially in ...

Flexible Community platform with excellent support and services teams

What do you like best? With a little training, the admin panel of Influititive is fairly logical and easy to learn. The front-end customer-facing view provides a strong tool to present a good experience to community members, incluiding the Challenge feature. What do you dislike? Out of the box performance reporting/dashboards are good, but going beyond to configure non-standardized reports is not easy IMO. What problems are you solving with the product? What benefits have you ...

Infulitive Helps Make Your Advocacy Program Shine

What do you like best? Infulitive allows all of our advocates to have one central location to interact with not only us but it also allows them a location to interact with other Genesys advocates.The platform also provides the gamification aspect of our advocacy program which our advocates love. What do you dislike? With Genesys being a global company we have struggled a bit with the Infulitive program being truly global. Infulitive has recently added a multi language feature to their ...

Great Product for Community Gamification

What do you like best? Gamification with challenges and getting customers involved in solving issues What do you dislike? Community Discussions could use some focus What problems are you solving with the product? What benefits have you realized? Bringing the long tail customers together to learn and communication

Great for Customer Advocacy!

What do you like best? We have gotten great responses from our customers who love connecting with us on the platform. The Influitive team gave us great recommendations for how to get started and get people talking! What do you dislike? Nothing yet! Even though we are just starting out with the platform, we are seeing great interactions. What problems are you solving with the product? What benefits have you realized? We have been able to build better relationships with our ...

Great platform to build customer advocacy

What do you like best? Customer-friendly environment, GREAT customers support, easy to get customers up and running in the system. What do you dislike? Some of the newer features (discussions) are being actively worked on and aren't as user friendly as they could be. What problems are you solving with the product? What benefits have you realized? Identifying top customers, supporting new users. It is great knowing once a customer is in our Influitive Hub they will get support ...