Influitive Reviews in July 2026: User Ratings, Pros & Cons

Great product and support

What do you like best? It is a well rounded platform allowing you to engage customers and advocates. An engaged community takes time to build but the influitive platform really enables you to do this. The gamification is spot on and really helps driving engagement. What do you dislike? I would like more integrations with customer data software e.g. gainsight, segment. Some elements could be more customisable. What problems are you solving with the product? What benefits have you ...

Thorough and well-rounded platform

What do you like best? I love the ability to tie discussions into challenges. It really makes the platform feel more well--rounded. There are several other platforms and tools out there that do one aspect of client community or advocacy well, but Influitive was really the only one that tied everything up into one seamless experience. It's really important to our community strategy to get our clients talking to one another to strengthen those bonds between clients, which really makes the ...

Best Implementation Experience for a SaaS Tool

What do you like best? The implementation of Influitive was incredible. Our onboarding specialist helped us every single step of the way and helped us achieve all of our goals prior to launch. What do you dislike? The naming conventions on the back end are a little tricky to get accustomed to, but the tool is very user friendly. What problems are you solving with the product? What benefits have you realized? We used Influitive to set up our customer community and the benefits ...

Ferramenta essencial na estratégia de Customer Advocacy do RD Station!

What do you like best? Utilizamos o AdvocateHub na estratégia de Customer Advocacy do RD Station desde 2018. Gostamos muito da ferramenta, e ela é essencial para a construção da nossa comunidade. A grande variedade de tipos de estágios de desafios e customização é algo muito valioso para gente. A funcionalidade de fórum tem melhorado a cada dia! What do you dislike? Acredito que poderia ter mais customização na hora do envio de notificações de desafios. Além disso, a parte de envio de ...

You need a lot of customers

What do you like best? Influitive has a great CSM and onboarding team who take a lot of time to help you get running. If you're looking for a very robust customer community hub, they have gamification, discussion board, referral page, and a lot of other gadgets built in ready to go for you. What do you dislike? It's A LOT to learn and get running. Publishing challenges constantly is time consuming and if you can't get a lot of customers to join, there's very much activity in the hub. ...

Great way to connect with customers!

What do you like best? The level of personalization that Influitive offers is great--challenges can even be brought to 1:1--we've used this degree of personalization for specific big "asks" of customers, and it's worked really well. Given how many different challenges and channels can be created, customers get a wide variety of ways in which they can engage and interact. What do you dislike? The weekly digest doesn't currently allow admins to select which challenges get highlighted. ...

Great for scaling advocate marketing

What do you like best? Great place to engage with customers. integrations with platforms like Salesforce, Sendoso, etc. make it easy to manage customer references, asks, etc. I love the channel feature to be able to group challenges by category. What do you dislike? I don't like that you can't customize Influtive emails to customers, some of the UI can be a big clunky, and it's not always the most friendly to use tool. What problems are you solving with the product? What benefits ...

Great advocacy platform

What do you like best? Influitive is a great hub to host a private advocate community. Being able to invite people that you feel fit to advocate for your company, it has great capabilities like interactive ways to gather feedback or research, and integrations to make reward fulfillment very easy! You even have a CS rep as your go-to for any questions or issues you're having. What do you dislike? Like every company, there are things that are lacking - I would say my biggest dislike ...

Influitive's Advocate Hub Helps Me Drive Results for My Organization and Mobilize Happy Customers

What do you like best? Influitive's Advocate Hub is easy to use and helps me engage my customers in a meaningful way. Best of all, Influitive is committed to my success and is more of a partner than a vendor. The tool helps us communicate with our customers in a meaningful way and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our product but we can drive measurable results by building out testimonials, a ...

Helps You Manage Your Advocates

What do you like best? It's easy to create challenges, update content and publish challenges. The CSM's I have managing my account are great! They really do make a big difference. What do you dislike? There's a lag time with querying or targeting to your groups. It's not the best when things are time sensitive due to the delays. If it doesn't target then you can't send out the challenge notification to your advocates. What problems are you solving with the product? What benefits ...