Incident IQ Reviews in July 2025: User Ratings, Pros & Cons

"Best inventory and ticketing system around."

What do you like best about Incident IQ? The best thing about this app the team behind it. IIQ staff are the best. What do you dislike about Incident IQ? There is nothing to dislike about this app. IIQ is the best.... Recommendations to others considering Incident IQ: Yes, Best way to go. What problems is Incident IQ solving and how is that benefiting you? IIQ will helps any business control there inventory management also this app is a great ticketing system.

"Working at the back end to resolve escalated tickets from the other agents and help desk "

What do you like best about Incident IQ? the fact that it keeps all the part updated about the process and links all devices and data together in the tickets What do you dislike about Incident IQ? the ticketing system is build more for teacher and fist troubleshooting agents more to work on the back end where processing the tickets is not the same way Recommendations to others considering Incident IQ: None What problems is Incident IQ solving and how is that benefiting you? networking and ...

"wonderful"

What do you like best about Incident IQ? analytics and the phone app What do you dislike about Incident IQ? lac of interaction with the analytics page What problems is Incident IQ solving and how is that benefiting you? managing tech support tickets

"Intuitive"

What do you like best about Incident IQ? After using another product for many years to track our tickets, Incident IQ has been very user friendly on the end user part. What do you dislike about Incident IQ? As an admin, I wish the customization functions were a little easier to navigate. I also wish that we could have the ability to select, per user, to turn off synch with active directory. As a larger school district we often have staff members move from location to location frequently so ...

"So much better than anything we've used in the past "

What do you like best about Incident IQ? The easy format for that is extremely customizable for our unique situations. The user interface is easy to understand and the escalation and rating system are very useful. What do you dislike about Incident IQ? I find Incident IQ to be incredibly user friendly. It has a very intuitive interface. There isn't much to dislike! Recommendations to others considering Incident IQ: On the whole, I'm very satisfied with help desk. The escalation process ...