Incident IQ Reviews in July 2025: User Ratings, Pros & Cons

"Improved My Workflow by over 500%"

What do you like best about Incident IQ? Simple, easy-to-learn and understand, intuitive user interface; VERY responsive tech support. What do you dislike about Incident IQ? Some features are annoying (the 'Comment' box has a weird scrolling thing going on) but I haven't submitted it yet as a fix request, so my bad. Also wish the search feature was more robust but I understand that's being worked on. Recommendations to others considering Incident IQ: Read the reviews! People who are ...

"Quick and Clean"

What do you like best about Incident IQ? The simplistic design with exponential functionality. Everything is very user friendly, however the power of incidentIQ is unmatched. You can achieve what used to take hours to complete in a matter of minutes. My team and I have been able to communicate and work with our coworkers seamlessly and intuitively. The ability to change the status of the ticket to waiting on the requester has been so helpful to having questions answered in a timely ...

"Incident IQ"

What do you like best about Incident IQ? Layout of product makes it easy to see what tickets I need to work on What do you dislike about Incident IQ? Email notification does not always give clear description of the problem. What problems is Incident IQ solving and how is that benefiting you? Problem request routing and tracking.

"Simplistic but heavily configurable "

What do you like best about Incident IQ? I like the easy UI, tracking ticket history, LDAP, and the workers listen to ideas and work with you to get it done. The "Help" being on a per page level and not a giant word document to sift through has helped so much. Every issue we have had Patrick and the other guys at iiQ have always jumped in and helped work through it. What do you dislike about Incident IQ? As a school district the things we don't utilize is how much time is spent on a ticket ...

"Great concept, still some bugs and organization to perfect."

What do you like best about Incident IQ? I really like how much more efficient our team is by keeping everything in one GUI-friendly place. The reporting part of it is very handy when trying to find analytics and trends. What do you dislike about Incident IQ? It is very precise when trying to put an Action. There should be a way to just free-hand an action without trial and error to see what codeword I need to use to get the correct action. Recommendations to others considering Incident ...

"Fast, simple ticketing system."

What do you like best about Incident IQ? I like the fluidity of creating a ticket, and the multiple statuses I can use to give quick at a glance information about what's going on with a particular issue. The waiting for requester status is an absolute time-saver for my position. What do you dislike about Incident IQ? My biggest issue is how easy it is to completely erase everything you've written in a description field by clicking on the wrong thing before submitting the ticket. If you ...

"General Review"

What do you like best about Incident IQ? User and technician can see the status of the ticket What do you dislike about Incident IQ? It takes some time to get used to the product. Recommendations to others considering Incident IQ: It's a Good Product What problems is Incident IQ solving and how is that benefiting you? It helps to communicate the status of the workorder to the user and cut down the phone calls asking why haven't my issue been resolved. Users are more aware of the status of ...

"Fast Accurate Searching"

What do you like best about Incident IQ? IIQ lets me create and work tickets quickly and accurately by making it easy to search for issues/actions. What do you dislike about Incident IQ? When uploading animated .gif files, IIQ changes them to a static image. What problems is Incident IQ solving and how is that benefiting you? Staff not creating tickets for isssues

"better than kayak "

What do you like best about Incident IQ? Searching features, assets explorer and time limits What do you dislike about Incident IQ? I shouldnt have to log time it doesn't need to be a requirement Recommendations to others considering Incident IQ: search feature is way better What problems is Incident IQ solving and how is that benefiting you? the assists explorer for all the chrome books we have

"Not bad"

What do you like best about Incident IQ? Ease of linking a device imported from our Destiny inventory to a ticket. What do you dislike about Incident IQ? Difficult to locate the problem descriptions at times. Recommendations to others considering Incident IQ: It seems to work great once you get past the learning curve of the change. What problems is Incident IQ solving and how is that benefiting you? I like that it keeps the end user informed of what is going on with their ticket.