Incident IQ Reviews in July 2025: User Ratings, Pros & Cons

"Msd Warren Township IIQ "

What do you like best about Incident IQ? Intergration into apps and focus on Education What do you dislike about Incident IQ? The flow of submitting a ticket is different from similar products, in the end, it works out because you get deeper analytics from it. Recommendations to others considering Incident IQ: There is great value to the product beyond whats showing on the surface. We've built many in-house products that integrate on the backend of IIQ to streamline different areas. What ...

"Great asset management tool for schools"

What do you like best about Incident IQ? The ability to solve help tickets a lot faster. Every member involved is kept up to date with tickets. The user interface is very intuitive and easy to use. The ability to customize user features is very ideal. What do you dislike about Incident IQ? If you're not familiar with the tool or don't have any technical experience, the platform can be confusing and difficult to use. For the most part, we are very satisfied with the tool. Recommendations to ...

"User Friendly"

What do you like best about Incident IQ? Intuitive, responsive support, easy to implement and easy to use. It's customizable for most unique situations and in all ways this product has been beneficial to our clientele. What do you dislike about Incident IQ? Manual updates are a small issue. Besides that, there have been few, if any, complaints. Implementation was easy; and I don't say that lightly! Recommendations to others considering Incident IQ: Schedule a demo if you're still ...

"Excellent Ticketing System"

What do you like best about Incident IQ? I was really satisfied with how intuitive IncidentIQ is for usage. The ability to submit tickets and its follow-up on those tickets could easily be reviewed at one glance in their user-friendly interface. We also integrated IIQ into their mobile app to get a better understanding of the tickets on the go. Their webinar was very informative and allowed my team and I to gain better understanding of some of the existing and new features that are added ...

"Intuitive & Great Helper"

What do you like best about Incident IQ? It's really user-interface friendly with a great user experience. We've been using this software for over 1 year to track and manage our tickets - it vastly improves the collaboration in our team environment. It's extremely easy to use, even as a beginner due to its excellent user-interface, with this being said there is also a lot of customisability that can be done. It simply saves us a lot of time due to the ease of submitting and managing ...

"IIQ is a great tool for information technology specialists"

What do you like best about Incident IQ? That it suggests solutions to choose from when closing a ticket, making it easier to close tickets in just a few clicks, allowing techs to move more quickly from job to job, which helps them be more efficient and effective. It also allows the users to describe the issue they are having and even tag what type of equipment they are using. The techs can come with whatever tools or replacement parts they need before they even step foot in the room. It is ...

"Review from Library Support Perspective"

What do you like best about Incident IQ? The User Interface and learning curve for Incident IQ have been great. Our previous ticket management system, along with the communications received from that product, were wonky at best. It was unclear what the status of a ticket was, and it was difficult for someone that wasn't particularly tech-savvy to communicate to an IT specialist what the symptoms of an issue were. With Incident IQ, that gap in communication has been closed significantly What ...

"Sending work orders up"

What do you like best about Incident IQ? I liked how we could send a work order to level 1 if we knew if was something Technology needs to handle. I felt like work orders were handled in a more efficient time that way. What do you dislike about Incident IQ? We can't send work order up. I would like to be able to send a work order up a level to the Technology department if I have evaluated the incident and I know that this is something they need to solve. What problems is Incident IQ solving ...

"Easy to use"

What do you like best about Incident IQ? It is easy to use and explain to others. What do you dislike about Incident IQ? It can be hard to navigate to a particular problem if you don't know very much about technology and/or the vocabulary to use. Recommendations to others considering Incident IQ: I like it for its ease of use for novices. The ability to put in one piece of information about the computer and pull up its location, serial number, etc. is so helpful and a time saver for those ...

"Aything is better than Service Pro"

What do you like best about Incident IQ? I like how easy it is to track assets and the fact there is an app which helpe tremendously when on the go What do you dislike about Incident IQ? Still trying to determine what is the most useful view to me...Wish on the home screen when I set it to see 100 items it would stay that way instead of reverting back to 10. What problems is Incident IQ solving and how is that benefiting you? Asset control and handling work requests from teachers