Incident IQ Reviews in June 2026: User Ratings, Pros & Cons

"Incident IQ Is A Dream Come True"

What do you like best about Incident IQ? Incident IQ was made for educational institutions. There are so many features that we have been looking for in a Help Desk product especially since we have gone 1:1. What do you dislike about Incident IQ? I would like to be able to assign a ticket as I am creating the ticket. What problems is Incident IQ solving and how is that benefiting you? Device m,anagement inside a help desk system is the key. Also, being able to have student data, such as ...

"Everything we need, all in one place."

What do you like best about Incident IQ? I can track the entire life of a device in my district. From easily adding the device to the system, assigning to a user, fielding tickets, to decommission. What do you dislike about Incident IQ? Need to have the dashboard auto-refresh. Recommendations to others considering Incident IQ: It's a great product built for education. It has every feature and integration that a school needs to keep technicians (who are in short supply) out of the paperwork ...

"Fast and easy"

What do you like best about Incident IQ? it is fast to learn the system and easy to maneuver around. . What do you dislike about Incident IQ? The thing i dislike about incident iq is the search tool seems a bit limited. . Recommendations to others considering Incident IQ: take time to learn the system What problems is Incident IQ solving and how is that benefiting you? the problem i am solving with incident iq are checking in and out student la[tops and keeping track of there fees.. .

"Simply the Best for Edu IT"

What do you like best about Incident IQ? IQ offers extensive tools custom built for Education IT. The ticketing and asset tracking systems provided are well developed and with thoughtful design. What do you dislike about Incident IQ? The few problems I've stumbled upon within IncidenrIQ have been resolved quickly by their fantastic team. What problems is Incident IQ solving and how is that benefiting you? We use Incident IQ for IT helpdesk and asset tracking. The system has increased our ...

"New interface from IT — very excited."

What do you like best about Incident IQ? I like the ease of everything! It's very simplistic. What do you dislike about Incident IQ? I wish there were more customizable options but I'm sure more is to come. What problems is Incident IQ solving and how is that benefiting you? Definitely solving the issue of not knowing what computer belongs to who.

"Locating all your user and asset data in one easy to navigate location."

What do you like best about Incident IQ? The extremely intuitive user interface requires very little training, and with a few simple clicks, your users can place work orders. What do you dislike about Incident IQ? Increased feature sets have increased administrative tasks, at some point the administration might need to be re-worked and consolidated. Recommendations to others considering Incident IQ: We looked at all the other options for a helpdesk solution and none of them were so ...

"I love using IQ It help it me a lot during my Job. really recommended for every one."

What do you like best about Incident IQ? I like using IQ saves time fast communication and safe the time for every one. What do you dislike about Incident IQ? I do not like when I get several emails to solve the problem.But I prefer still us it during my Job Recommendations to others considering Incident IQ: I recomended for evey one. What problems is Incident IQ solving and how is that benefiting you? I realized the time when I use the system is fast and make sure that the problem has been ...

"Is more than a help desk service."

What do you like best about Incident IQ? I like Incident IQ very much because it is a help desk software, but it has many more features that make it a very complete option. It allows the analysis of functions, generates reports, sends support tickets. To solve a technical problem, it is a very effective software, it helps a lot to find the cause. What do you dislike about Incident IQ? I think new users may feel a little intimidated, if they don't know about this kind of software. It also ...

"Is more than a help desk service."

What do you like best about Incident IQ? I like Incident IQ very much because it is a help desk software, but it has many more features that make it a very complete option. It allows the analysis of functions, generates reports, sends support tickets. To solve a technical problem, it is a very effective software, it helps a lot to find the cause. What do you dislike about Incident IQ? I think new users may feel a little intimidated, if they don't know about this kind of software. It also ...

"Allows users to view different aspects of their business in a single platform."

What do you like best about Incident IQ? Incident IQ helps to manage and support the management for better functioning.Companies which wants to be more cost-effective and to produce consistent results, they outsource tasks, which ensures that the company will get consistent, reliable results. As the availability for an in house response team is scared and very time consuming, in solution to this outsourcing is a boon which provides cost-effective and promised solution towards the ...