Incident IQ Reviews in June 2026: User Ratings, Pros & Cons

"We rely on IIQ every day!"

What do you like best about Incident IQ? ticketing, asset management, fee tracker What do you dislike about Incident IQ? There is actually very little to dislike. Recommendations to others considering Incident IQ: Highly recommend. What problems is Incident IQ solving and how is that benefiting you? Asset management and trouble ticketing are tied to the user. We're saving time and money.

"Incident IQ - An all-in-one package with a modern look"

What do you like best about Incident IQ? Incident IQ includes so many features that work so flawlessly together. We chose IIQ for the following systems: Asset Management Ticket / Asset History SSO Options Student SIS Options Knowledge Base Articles & Platform Part Management Mobile App We chose IIQ for these features, however, they continue to innovate and add more and that list continues to grow in what we like best from the product. What do you dislike about Incident IQ? The Mobile App ...

"The one stop shop for tickets and asset management!"

What do you like best about Incident IQ? Incident IQ manages to keep me engaged in one portal instead of several, it's so much easier to operate than having separated systems across multiple different portals! It also streamlines my work flow so I do not get tripped up! What do you dislike about Incident IQ? The only thing I could ever possibly mark against Incident IQ would be its lack of a dark mode! I personally hate bright white websites so it's mostly a personal gripe! Overall I love ...

"Incident IQ - a great all in one solution"

What do you like best about Incident IQ? Over the years, I have used a number of different ticket systems and IIQ is the best. It is easy to use and purposefully designed for K12 do it meets our needs better. Combining asset management into the same solution makes it even more powerful as tickets and asset integrates. The fee tracker part is a practical way to track 1:1 related invoices and payments. Support from IIQ is always very good and they are constantly working to make the system ...

"Works well for a school district, but has many small things that can be adjusted."

What do you like best about Incident IQ? IIQ is pretty simple. Not too hard to learn and set up, and teachable for non-tech savvy users. I like the custom views quite a bit as they are highly customizable. What do you dislike about Incident IQ? The app could use some work. The search bar tries to search too quickly before I can finish typing and clears the field. Also there are some settings (issue type I think?) that are not changeable in the app. Recommendations to others considering ...

"Incident IQ Review"

What do you like best about Incident IQ? I like how intuitive Incident IQ is and how easy it is for our end-users to create tickets based on the assets that they have or the room that they are in. We also enjoy the deployment utility for our one to one rollouts. What do you dislike about Incident IQ? I would like the spare pools to be worked on a little bit more. We have many students who break our spares and there's no real right way to have these items to be unlisted in the spare pool if ...

"IT Technician"

What do you like best about Incident IQ? I like the inventory section and ease of use and entry of new inventory and ability to synch with other systems, also the ticketing methods What do you dislike about Incident IQ? I dislike the ability to get rid of duplicate entries without deleting one by one. Recommendations to others considering Incident IQ: This program has made our organization more productive with the ability to access our teachers and other staff needs within the ...

"Easy to use"

What do you like best about Incident IQ? Navigating around the UI's is very fluid. Attaching tickets to a user/requestor is very nice and makes it clear who the ticket is for. With the new improvements to inventory management, the system is becoming much better for district's or companies with many sites with assets. What do you dislike about Incident IQ? Multiple or recurring tickets for 1 user are tough to accurately track. Nested tickets could be easier to track these types of ...

"Incident IQ and You"

What do you like best about Incident IQ? I like how tickets are easy to create and manage, and that the website is fairly fast and clean looking. What do you dislike about Incident IQ? When I resize a window the panels on the website don't get resized in real-time an dI need to refresh the page. Recommendations to others considering Incident IQ: It works for exactly what I need it for, and probably what you need it for, assuming that's managing a lot of tickets for various devices. What ...

"Needs a bit of work, but a great foundation for a ticketing program."

What do you like best about Incident IQ? The best part of IIQ is the consistent updates they are making to the platform, taking feedback from the community forums and implementing it as they can. It is very possible to have a good idea and have it implemented with enough support. What do you dislike about Incident IQ? The fuzzy search is not fuzzy enough. It doesn't search via wild card correctly making some combinations unsearchable individually (If an asset is named L123456, you cannot ...