Incident IQ Reviews in June 2026: User Ratings, Pros & Cons

"Very effective and user friendly ticketing system"

What do you like best about Incident IQ? The ability to collaborate with other agents and attach documentation to tickets. The ability to customize several predefined fields and actions have also allowed workflow to stay high. Also having a mobile app helps with staying connected and in the know. What do you dislike about Incident IQ? We have not come across downsides in Incident IQ. This is the first year we are implementing the ticketing into our school district and we have found ways to ...

"Streamlining our school IT department"

What do you like best about Incident IQ? Combining our ticketing system and our asset management system has been a great help to our department. Many of the automations and rules within the sytem have helped to gaurantee that many of our processes are not missed from human error. This has helped with the check in/check out process with our assets to insure that our data is correct. What do you dislike about Incident IQ? There have been several errors within the system that cause us to to ...

"IIQ Review"

What do you like best about Incident IQ? IT Ticketing and inventory managment is a breeze. Integration with popular 3rd parties was easy What do you dislike about Incident IQ? Events module was a little tough to launch What problems is Incident IQ solving and how is that benefiting you? Fee tracking

"Incident IQ is our ideal solution that continues to expand."

What do you like best about Incident IQ? It's really easy to communicate with the client and see a clear record of everything that's been done. There's also new features added very frequently! Also a strong community. What do you dislike about Incident IQ? I dislike that there isn't concurrency control so two people can actually be working on the same thing and it conflict, however that's not a huge problem given our small department. Recommendations to others considering Incident IQ: Keep ...

"Site is fairly friendly"

What do you like best about Incident IQ? Allowing work orders to be created from emails is very nice. What do you dislike about Incident IQ? The program does not automatically refresh the screen. Manual page resets are necessary to see changes. What problems is Incident IQ solving and how is that benefiting you? When tickets are worked, emails can be sent to the end user with the updates.

"Use it daily"

What do you like best about Incident IQ? Easy to check work requests and reasign to others. What do you dislike about Incident IQ? Not able to customize my completion commrnts. What problems is Incident IQ solving and how is that benefiting you? So far all is going well.

"Does everything we need it to do!"

What do you like best about Incident IQ? We use IIQ for both IT and Facilities (Maintenance) tickets. It's very nice to have both options on one platform so that users don't have to have remember where to go to get the service they need. We are able to attach assets to users, allow people to see and create tickets for only that equipment in their building(s), and it helps us track those assets as well. There can be plenty of information attached to devices that are attaced to users, and the ...

"Incident IIQ makes my life easier, it navigates my daily assets."

What do you like best about Incident IQ? It allows me to navigate my assets and the trail behind them with ease. It also makes life easier with its user-friendly navigation. What do you dislike about Incident IQ? I would like to have Chromebooks linked with carts without scanning them as a linked asset. ONE BY ONE. What problems is Incident IQ solving and how is that benefiting you? It allows my team and I to have an easy navigation tool to use daily. It is very user-friendly compared to ...

"IIQ review from Tech Systems Admin @ MLSD"

What do you like best about Incident IQ? Incident IQ has been a very good tool to help manage work loads amongst the IT and Maintenance department. We like the quick visual on how many tickets each department has and the SLAs to track things being done on time. The amount of detial also is a plus that is available to add to each of these as well. We also like the log history of how assets and even user profiles have attached to them with tickets and data changes. What do you dislike about ...

"Great solution for organizing our IT issues"

What do you like best about Incident IQ? I like how the program organizes all of our technology issues in one place, so it can be communicated to various people seamlessly. There are many feeatures that make it easy to track the time of ticket, who is taking care of the ticket, and closing the ticket. I also like how it has assisted me in finding studen'ts chromebooks that were lost within our building. It has helped us track our student use as well. What do you dislike about Incident IQ? I ...