Incident.io Reviews in September 2026: User Ratings, Pros & Cons

"Incident collaboration across business functions now easy"

What do you like best about incident.io? The slackbot gives you all of the incident management functions you need at your finger tips: pinning to track important discoveries, actions taken/completed, and prompts to broadcast updates.

"Structured our incident process & greatly reduced the pain of handling incidents."

What do you like best about incident.io? The customization of incident.io is fantastic. It allows us to refine our process as we learn by adding custom fields, severity types or workflows to tailor the tool to our exact needs.

"Respond quickly, learn loads and stress less!"

What do you like best about incident.io? Without incident.io our incident response culture would be caustic, and our process would be chaos. It empowers anybody to raise an incident - and helps us quickly coordinate any response across technical, operational and support teams.

"Central to our incident response processes"

What do you like best about incident.io? incident.io allows us to focus on resolving the incident, not the admin around it. Being integrated with Slack makes it really easy, quick and comfortable to use for anyone in the company, with no prior training required.

"Central to our incident response processes"

What do you like best about incident.io? incident.io allows us to focus on resolving the incident, not the admin around it. Being integrated with Slack makes it really easy, quick and comfortable to use for anyone in the company, with no prior training required.

"A great tool that makes incident management easy"

What do you like best about incident.io? I enjoy that everything (or most things) is on Slack. I'm on slack all day at work, so not having to flick through other apps to get all my information is vital. Also, bringing in more people is as easy as calling their slack handle. Whether I'm involved in reporting or following an incident, I find it helpful just to use slack.

"incident.io - great team, great product"

What do you like best about incident.io? Customisation to your team's needs is almost endless. The team is incredibly receptive to feedback and is constantly trying to innovate!

"Transformed our reliability practices"

What do you like best about incident.io? Incident has transformed our incident response to be calm and deliberate. It also ensures that we do proper post-mortems and complete our repair items.

"Best Incident Management System."

What do you like best about incident.io? Incident.io tech support is fantastic. When you have a problem, someone from incident.io immediately opens a chat with you in the slack channel, email, or anywhere else to solve the problem immediately. In addition, the evolution of functionalities happens very quickly, with a shallow feedback cycle, which helps us evolve daily.

"They absolutely nailed the UX"

What do you like best about incident.io? My favourite thing about the product is how it lets you start somewhere simple, with a focus on helping you run incident response through Slack.