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7.8

Spot Score

Incident.io - Incident Management Software

Incident.io Reviews in May 2025: User Ratings, Pros & Cons

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4.8

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Incident.io Reviews & Ratings

4.8

Excellent

Based on 22 ratings & 126 reviews

Rating Distribution

Excellent

(120)

Very Good

(6)

Good

(0)

Poor

(0)

Terible

(0)

Expert's Review

Incident.io has garnered high praise for its seamless integration with Slack, making incident management a breeze for teams. Users appreciate the platform's ability to streamline incident response processes without disrupting existing workflows, thanks to its intuitive Slack integration and user-friendly interface. The automation features significantly reduce ...Read more

Incident.io pros and cons

  • Seamless integration with Slack, enhancing user experience and familiarity.

  • Automates manual tasks effectively, improving incident response efficiency.

  • Excellent customer support with a responsive and proactive team.

  • Easy to set up and use, with minimal training required for users.

  • Limited selection of advanced functionalities and customizations in the Marketplace.

  • Complex features and customizations might be overwhelming for new users without proper guidance.

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Showing 121-126 out of 126

AK

Adarsh K

05/23/22

5 out of 5

"Streamlined incident management with incident.io"

What do you like best about incident.io? Driving the whole incident management from slack What do you dislike about incident.io?

AU

Anonymous User

05/22/22

5 out of 5

"incident.io has helped us improve and formalise our operational processes"

What do you like best about incident.io? It's super easy to launch new incidents, and a lot of the incident infrastructure is then taken care of automatically. We've also been impressed with the possibilities of the workflow features. The team is super receptive to feature requests and bug reports. Overall, we've liked how it's helped us start driving a formalisation and overall improvement of our incident management.

VF

Vicky F

05/19/22

5 out of 5

"Really innovative and responsive company and product! Makes incident work super slick."

What do you like best about incident.io? It really helps provide you with a structure to your incidents such that it's easier to coordinate and harder to miss things. The slack channels are a good way to communicate quickly - I like that it's not overcomplicated and not trying to make you communicate in another platform or style, just like a super-charged slack workspace for incidents.

IL

Isaac L

05/13/22

5 out of 5

"incident.io is incredibly helpful for taking hassles out of our incident response"

What do you like best about incident.io? incident.io has enabled some robust workflows for us as we manage incidents; I think the moment it clicked for me was when I received a page while walking my dog and was able to spin up an incident, co-ordinate folks internally, and manage comms on our StatusPage all from my phone before I could even get back inside.

HE

Hania E

05/13/22

5 out of 5

"Awesome incident.io features => my team focuses 100% on mitigating and introspecting on incidents"

What do you like best about incident.io? Continuously improving and evolving features that greatly reduce the cognitive load for our entire engineering team, whether in preparing for, managing, or introspecting on incidents.

VH

Vinay H

05/05/22

5 out of 5

"Incident.io helps our team focus on solving the incident by streamlining coordination overhead"

What do you like best about incident.io? All hooks from Slack feed into the Incident platform. No need to change your communication behavior. What do you dislike about incident.io?