iGMS Reviews in September 2026: User Ratings, Pros & Cons

Best tool for Vacaiton rental

We have been using the tool from the very beginning and very much pleased with their functionalities, ongoing improvements and fantastic support. Our firm is in Hawaii where vacation rental business has a very high volume and turn around. this tool has been stressed tested by us and we recommend it to anybody who want to automate the management ranging from a few units to hundreds.

Easy to Use

We moved from a competitor platform to iGMS and could not be happier, the integration of iGMS with other rental websites is easy and seamless.

Better than excellent!

PROS: I am the Head of the Guest Support Team with BnbCare and I've been using AirGMS for almost a year. Managing over 50 properties is very easy with AirGMS. Multi-calendar gives the full picture of reservations and cleanings, adding templates and setting some of them to be sent automatically helps us to respond quickly to the general questions and inquiries, the possibility of writing individual "to-do" notes for each booking helps me to make sure no detail is missed. Moreover, AirGMS is ...

I've been using iGMS for a few years

I've been using iGMS for a few years, and it's the essential software for my work. Our company is managing 50+ Airbnb listings, and it's very convenient to have all the accounts and all the listings available in one place. I especially like how the inbox section is organized and how you can add templates for all the listings you manage as well as for one particular listing (i.e. check-in details). There are also a lot of little helpful features that are making communication with guests much ...

Using it for almost two years now.

Using it for almost two years now. The most I like their automation messages for my Airbnbs and automatic notifications for my cleaners every time I get a booking.

Awful!

Awful!! DO NOT USE THE FREE PERIOD UNLESS YOU WANT TO STAY WITH THEM.Signed up for the free period to see how the app was and if it was worth us getting and combining calendars. It wasn't worth the fees as it's free through Airbnb when you dig a little deeper.I left the app there after less than a day but somehow after the FREE period they started to change all our booking prices and reduced everything, undid our smart pricing and ruined the lot!!!They don't answer the phone only online ...

"Decreases time spent on messaging guests by 90%"

What do you like best about iGMS (formerly AirGMS)? Hands off message response, check in and check out instructions, and having everything in one place

Extremely high priced since 1/11/2019

Extremely high priced since 1/11/2019 Stopped using it. Not worth it, more useful products in the market.

Perfect for smaller businesses

While I wasn’t initially completely convinced that this would be the tool for my business, I’ve quickly come to rely on iGMS for many of my routine tasks. It’s great if your goal is to automate your communication and reviews. If you’re a startup, their Free pricing plan is very attractive and possibly just what you need.

Limited and unreliable connections to OTAs, dodgy iCal connections, poor customer service, no UK telephone number.

We have been customers of iGMS for quite some time. Double bookings coupled with a customer service team that doesn't read or address your complaints this was a very poor experience indeed. When we had numerous double bookings Vlad the CTO promised us heavily subsidised use of the software until the direct API integration into Booking.com was complete. The following month we decided we couldn't continue with them as the disruption was too much for our business. Upon hearing that iGMS ...