HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

"So intuitive and actually fun to use!"

What do you like best about HubSpot Service Hub? Easy to document knowledge-base articles What do you dislike about HubSpot Service Hub?

"Easy to use and helpful support articles"

What do you like best about HubSpot Service Hub? The ability to add to tickets and share details cross-departmental. Also, integrations with ChurnZero help us on the CS team.

"Extremely easy to implement and use"

What do you like best about HubSpot Service Hub? I run Professional Services and Training. Being able to use tickets to track projects, and link them to the deal where the project was sold has been wonderful. I also link the contacts to the ticket as well. Just seeing everything together has been really great. This has allowed me to automatically send CSAT surveys when projects close and be able to show senior management what customers think of our work.

"Hubspot Service is great"

What do you like best about HubSpot Service Hub? My team has been using Hubspot Service since 2018 and we are very satisfied with it. The integration of tickets in the CRM, the ease of automating our processes, the help center and more recently the customer portal allows us to save precious time.

"Hubspot have made my job way easier"

What do you like best about HubSpot Service Hub? I like that you can have and manage all your employees and customers from the same place. Also that you can have integration with almost any other app

"Great way to handle customer support tickets"

What do you like best about HubSpot Service Hub? It's easy to use and the interface is clear. It is also nice to have the possibility to see the deals you have with a customer and the previous discussion you had with them.

"Great ticket system and even better feedback solution"

What do you like best about HubSpot Service Hub? We are taking full advantage of the pipeline possibilities. We are using one ticket system (great for collecting data) on 4 locations (4 pipelines).

"great overlook, easy to use"

What do you like best about HubSpot Service Hub? To see when action is needed from our side What do you dislike about HubSpot Service Hub?

"Excellent for optimizing and making challenging tasks easy"

What do you like best about HubSpot Service Hub? The most helpful is having a place where all of my data is stored and being able to segment exactly what I'm looking for at specific times. I have not seen a tool as complete as Hubspot. It's very professional in all of its aspects

"We can do so much..."

What do you like best about HubSpot Service Hub? The reporting. There's so much data that we collect and we have the ability to report on just about anything. What do you dislike about HubSpot Service Hub?