NEWJoin 2M+ software buyers|Get Weekly Insights, Trends & Expert PicksSubscribe free →

Spotsaas logo

9.1

SpotScore

HubSpot Service Hub - Help Desk Software

HubSpot Service Hub Reviews in August 2026: User Ratings, Pros & Cons

Inbound support made simple and efficient.

4.87

Add to compare

Starts from $45 / Month when Billed Yearly, also offers free forever plan

Try for Free

HubSpot Service Hub Reviews & Ratings

4.87

Excellent

Based on 769 ratings & 822 reviews

Are you using HubSpot Service Hub?

Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terrible

(0)

Spotsaas Editor’s POV

HubSpot Service Hub offers a comprehensive solution for managing customer support requests. Its integration with HubSpot CRM enhances customer relationship management, making it ideal for businesses looking to streamline their support processes.Read more

HubSpot Service Hub pros and cons

  • Easy inbound support management

  • Integrates with HubSpot CRM

  • Configurable team roles

  • User-friendly interface

  • Limited customization options

  • Can be complex for new users

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 371-380 out of 822

DA

David A

08/17/22

5 out of 5

"HubSpot is easy to navigate and you can do a lot of things to better help your clients."

What do you like best about HubSpot Service Hub? Using Hubspot can help you provide your clients with the best possible service. There are many elements that will simplify the business process. You can communicate with the customer through real-time chat and emails. Additionally, it offers the most striking reports that are not unpleasant to look at.

KM

Kyle M

08/09/22

5 out of 5

"Great and easy intergrated ticketing software"

What do you like best about HubSpot Service Hub? It is extremely easy to track, create and account for tickets on the website. Networking and talking to external contacts, along with task management. Driving efficency.

AU

Anonymous User

08/05/22

5 out of 5

"HubSpot Service Hub"

What do you like best about HubSpot Service Hub? Ease of use, responsive customer success team, reporting tools What do you dislike about HubSpot Service Hub?

OR

Oscar R

07/23/22

5 out of 5

"It is very easy to use, and its features are basically complete"

What do you like best about HubSpot Service Hub? the automatic updates on the tickets work well. What do you dislike about HubSpot Service Hub?

LF

Lucrezia F

07/23/22

5 out of 5

"Meticulous organization"

What do you like best about HubSpot Service Hub? I liked best the way HubSpot explain inbound marketing What do you dislike about HubSpot Service Hub?

IH

Ibrahim H

07/22/22

5 out of 5

"I have using HubSpot for quite sometime and very useful"

What do you like best about HubSpot Service Hub? Record keeping- saves everything you want What do you dislike about HubSpot Service Hub?

SL

Sebastian L

07/22/22

5 out of 5

"It is efficient and user friendly!"

What do you like best about HubSpot Service Hub? The layout is dynamic and very user-friendly. The multiple inbox layout and the notifications as well as the dynamic capabilities with other apps are both useful and impressive.

AU

Anonymous User

07/21/22

5 out of 5

"From Google sheets to actual efficiency"

What do you like best about HubSpot Service Hub? Use of templates, snippets, workflow, meetings to automate processes and gain efficiency. What do you dislike about HubSpot Service Hub?

BB

Barak B

07/21/22

5 out of 5

"Great Support Solution"

What do you like best about HubSpot Service Hub? The fact it's integrated with my CRM and their business model which is much more straightforward than the other vendor we had before

KP

Karthikeyan P

07/21/22

5 out of 5

"User friendly and our Team don't lose track of ongoing projects"

What do you like best about HubSpot Service Hub? Simple, user-friendly, features edge out the competition, Team collaboration What do you dislike about HubSpot Service Hub?

Free vendor scorecard

Evaluate HubSpot Service Hub objectively with the help desk software scorecard

A weighted help desk software vendor scorecard to score HubSpot Service Hub against your real requirements — not the marketing.

  • Weighted criteria you can edit
  • Score multiple vendors side-by-side
  • Shareable with your buying committee

No file downloads on screen — we email it to you. One-click unsubscribe anytime.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].