HubSpot Service Hub Reviews in May 2025: User Ratings, Pros & Cons

"One-Stop Shop to Grow Your Company"

What do you like best about HubSpot Service Hub? The feedback surveys and customer response tracking really makes life easy as a marketer while providing helpful insights.

"Extremely comprehensive and lots of resources available for help"

What do you like best about HubSpot Service Hub? Communication with customers and the ability to see who opened an email and how many times. What do you dislike about HubSpot Service Hub?

"Easy to use and manage"

What do you like best about HubSpot Service Hub? All company info is at the same place, easy to manage What do you dislike about HubSpot Service Hub?

"Hubspot fan"

What do you like best about HubSpot Service Hub? Automation of communications. I can set up emails to out at a later time and day. I can also personalize the templates very easily.

"One stop, easy to use, and lots of features!"

What do you like best about HubSpot Service Hub? User friendly, easy to navigate, and fairly intuitive. Templates and Snippets are great. The best thing is that the features are easier to use. We also have great dashboards showing our data.

"great service!"

What do you like best about HubSpot Service Hub? Comunication between organizations and co workers What do you dislike about HubSpot Service Hub?

"Great tool for many uses!"

What do you like best about HubSpot Service Hub? I really like how versatile it is, my team has many different use cases that all are solved by this tool. What do you dislike about HubSpot Service Hub?

"When I came to ZeeMee, they were all spreadsheets. Moving to HubSpot has been a game changer."

What do you like best about HubSpot Service Hub? My favorite thing about HubSpot is the reporting. We never had a source of truth, and now we do! Instead of having to dig through spreadsheet after spreadsheet, I can quickly consult an all-encompassing dashboard.

"HubSpot provides tools I need to interact with customers"

What do you like best about HubSpot Service Hub? As a UX designer, I use HubSpot to conduct feedback surveys with our customers. I love having a survey tools that's integrated with the work that our Sales and Marketing teams are already doing. It's great to have everything in one place. I appreciate the analytics they provide on survey results, and I love that survey recipients just have to enter their email in order for HubSpot to connect them with an existing contact. Anything we can do ...

"Service Hub is incredibly dynamic with internal and external use."

What do you like best about HubSpot Service Hub? The ability to build logic around what is most helpful for helping my internal team in the use of HubSpot. The knowledge base articles make it easy to highlight critical problems that arise with thoroughly explained solutions.