HubSpot Service Hub Reviews in May 2025: User Ratings, Pros & Cons

"HubSpot Service Hub serves us well ... hubba-hubba!"

What do you like best about HubSpot Service Hub? HubSpot allowed us to replace many disparate apps. The knowledge base, academy, chat, workflows, tickets, and more features support our flow nicely. And we love the very responsive and helpful HubSpot support team!

"HubSpot makes managing my workload so easy!"

What do you like best about HubSpot Service Hub? I really like the dashboards for the pipelines, the tasks makes managing my workload really simple and transparent. What do you dislike about HubSpot Service Hub?

"Great tool for organizing and workflows for every branch of the company!"

What do you like best about HubSpot Service Hub? I love that things can be organized by teams and that we have our own dashboards and pipleines. I love that we can customize reports and assign contacts.

"Great way to interact with your community!"

What do you like best about HubSpot Service Hub? Getting feedback from customers through the surveys. It's been really helpful since they do not always answer the phone, so the survey links have been a great option for them to give us feedback.

"Great marketing tool"

What do you like best about HubSpot Service Hub? Very good user experience. Our application is connected with our database which is helpful in sending out emails. We can view the feedback submitted by our customers and improve our application based on their experience. This is a great tool that can be used easily which does not require much technical knowledge

"Fast and organize"

What do you like best about HubSpot Service Hub? I like that you can find all the needed folders in one section. Ticket services are straightforward to reference when needed to see what was done for the day!

"Good tool , gives 360 degree view of customers, easy to use"

What do you like best about HubSpot Service Hub? I recently had the opportunity to use the HubSpot Support Hub module, and I must say I was thoroughly impressed with its capabilities. The interface is user-friendly and intuitive, making it easy for my team to navigate and find the information we needed.

"Service Hub can be used for more than just service teams!"

What do you like best about HubSpot Service Hub? The knowledge base for documenting internal processes for your team training and repeatability, and providing customers with self-serve knowledge to get them the info they need as fast as possible without straining your team's time.

"HubSpot is a great tool not only for the clients for to align with ALL your team"

What do you like best about HubSpot Service Hub? It is a great way to organize your team; it is easy to use and helps visualize your pipeline to be aligned in reaching the objectives.

"Makes everything easier"

What do you like best about HubSpot Service Hub? Since you can separate the type of tickets on each pipeline, Ticket organization makes your job so easy and organized. If I could add something, is to have more versatility when creating pipelines to make it even more organized.