Hotjar Reviews in July 2025: User Ratings, Pros & Cons

Hotjar

What do you like best? Easy to use. Gives you information on how users experience your website without having to work hard to find it. What do you dislike? There isn't anything that I particularly dislike about Hotjar. Recommendations to others considering the product Can't go wrong for the price. The free version provides lots of features at this level. Insights from users give the kind of guidance that can't easily be gotten any other way. What business problems are you ...

Hotjar

What do you like best? Easy to use. Gives you information on how users experience your website without having to work hard to find it. What do you dislike? There isn't anything that I particularly dislike about Hotjar. Recommendations to others considering the product: Can't go wrong for the price. The free version provides lots of features at this level. Insights from users give the kind of guidance that can't easily be gotten any other way. What problems are you ...

Good product

Good product. Great Insights!

Great tracking software

What do you like best? This software is really easy to use and has produced great business insights for my department. The support is great, and their onboarding process is smooth and informative. The combination of multiple types of feedback is gold. What do you dislike? Design of the software could be prettier, but overall I can't think of any major things I dislike about Hotjar. What business problems are you solving with the product? What benefits have you realized? We've ...

Great tracking software

What do you like best? This software is really easy to use and has produced great business insights for my department. The support is great, and their onboarding process is smooth and informative. The combination of multiple types of feedback is gold. What do you dislike? Design of the software could be prettier, but overall I can't think of any major things I dislike about Hotjar. What problems are you solving with the product? What benefits have you realized? We've ...

Great insights, easy to setup

What do you like best? Setup and viewing recordings was a breeze What do you dislike? If the website changes, recordings are broken Recommendations to others considering the product Give it a try, it's inexpensive, easy to implement and can give you insights into user experiences immediately. What business problems are you solving with the product? What benefits have you realized? How good is the user experience on our web properties and what is leading to conversions. We've seen ...

Great insights, easy to setup

What do you like best? Setup and viewing recordings was a breeze What do you dislike? If the website changes, recordings are broken Recommendations to others considering the product: Give it a try, it's inexpensive, easy to implement and can give you insights into user experiences immediately. What problems are you solving with the product? What benefits have you realized? How good is the user experience on our web properties and what is leading to conversions. We've ...

Helpful tool

What do you like best? I love seeing where people's attention goes to - not just heatmaps of where they click. Seeing where people gravitate toward, what elements of the page they spend time with, how far down they scroll, etc. is really valuable qualitative feedback on our site. What do you dislike? You can't record a visitor's entire session - only their activity on a single page. This feels like a no brainer. What business problems are you solving with the product? What benefits ...

Helpful tool

What do you like best? I love seeing where people's attention goes to - not just heatmaps of where they click. Seeing where people gravitate toward, what elements of the page they spend time with, how far down they scroll, etc. is really valuable qualitative feedback on our site. What do you dislike? You can't record a visitor's entire session - only their activity on a single page. This feels like a no brainer. What problems are you solving with the product? What benefits have ...

Easy to Use, Insightful Data

What do you like best? I love being able to set up multiple tests based on my testing objectives. Data from multiple tools works together to release comprehensive data points. What do you dislike? Some forms types aren't able to be analyzed by the tool. What problems are you solving with the product? What benefits have you realized? We are using HotJar to improve customer experiences on our websites. It really helps us prove or disprove feelings about performance.