Hotjar Reviews in July 2025: User Ratings, Pros & Cons

Just buy the damm thing, if you can't get ROI from it you're doing something wrong

What do you like best? The possibility to record visitor on your website. Keep recording and doing funnel analys, you will always find something to fix on your site -> increased conversions and sales What do you dislike? I am unsure about the percentage of visitors that actually are recorded. We felt that the software recorded way fever visitors then what we expected. Recommendations to others considering the product Just watching recordings of your visitors should give you ...

Great Product AND Service

What do you like best? I like the combination of video capture and heat maps. I also really LOVE how accessible the team has been to my needs - always quick to respond to a chat or an email. There are other tools I plan to use but have not so far. I started with the free version for a client while consulting. This proved to be a great introduction to the product. When I went in-house at Qvinci, we had higher traffic volumes across our web properties so I began using the paid version. Both ...

Great Product AND Service

What do you like best? I like the combination of video capture and heat maps. I also really LOVE how accessible the team has been to my needs - always quick to respond to a chat or an email. There are other tools I plan to use but have not so far. I started with the free version for a client while consulting. This proved to be a great introduction to the product. When I went in-house at Qvinci, we had higher traffic volumes across our web properties so I began using the paid version. ...

Amazing Insights for Any Budget!

What do you like best? Allows for true assessment of design and content engagement, at a very low price. We test and measure landing pages prior to a full roll out, and have identified many bugs through viewing session recordings. What do you dislike? Would like better tracking by campaign / source. What problems are you solving with the product? What benefits have you realized? Testing engagement of landing pages, visualization of check out and lead gen funnels.

Amazing Insights for Any Budget!

What do you like best? Allows for true assessment of design and content engagement, at a very low price. We test and measure landing pages prior to a full roll out, and have identified many bugs through viewing session recordings. What do you dislike? Would like better tracking by campaign / source. What business problems are you solving with the product? What benefits have you realized? Testing engagement of landing pages, visualization of check out and lead gen funnels.

Hotjar is simple to use; provides insights

What do you like best? Hotjar is really easy to set up and start tracking your web activities like heat map, click map, visitor recording...plus the survey tool is helpful. What do you dislike? no complaints so far... wish the survey tool can be more customizable Recommendations to others considering the product you can always start with the free version to try it out and see if it fits your business and marketing needs. What business problems are you solving with the product? What ...

Hotjar is simple to use; provides insights

What do you like best? Hotjar is really easy to set up and start tracking your web activities like heat map, click map, visitor recording...plus the survey tool is helpful. What do you dislike? no complaints so far... wish the survey tool can be more customizable Recommendations to others considering the product: you can always start with the free version to try it out and see if it fits your business and marketing needs. What problems are you solving with the product? ...

I love hotjar!

What do you like best? This product works and does exactly what it says it will do, a rare feature for saas companies these days. I've been using Hotjar for many years now and it seems like they keep rolling out features. As they have added additional features I've tried them all, and while I can't say I still use all of them I can say that they all do exactly what they say they are going to do, and do it well. What do you dislike? Hotjar has a hard time rendering my content for the ...

I love hotjar!

What do you like best? This product works and does exactly what it says it will do, a rare feature for saas companies these days. I've been using Hotjar for many years now and it seems like they keep rolling out features. As they have added additional features I've tried them all, and while I can't say I still use all of them I can say that they all do exactly what they say they are going to do, and do it well. What do you dislike? Hotjar has a hard time rendering my content for the ...

works as advertised

What do you like best? heatmaps and ease of setup were probably the best parts What do you dislike? nothing, the product was great and served my purposes What business problems are you solving with the product? What benefits have you realized? usability and A/B testing