Hostaway Reviews in June 2025: User Ratings, Pros & Cons

Margherita was absolutely incredible…

Margherita was absolutely incredible throughout the entire onboarding process. We were worried about moving over as we were using other software and already had 75 properties we would need to move, but, the process was seamless. Margherita was there the entire time for any questions, and she is incredibly patient. Thank you for making the transition go better than we had anticipated.

Customer Service

Always great customer support with fast response.

We were assisted by Fatih to help us…

We were assisted by Fatih to help us learn to use the property management system. He was very professional and has been available beyond the training to assist with any follow up questions we have had. We would recommend to others

Excellent customer support

Excellent customer support. Wishing you all the best

Fatih was very patient and assisted us…

Fatih was very patient and assisted us through every stage, always with a smile making the onboarding process easy and straight forward. As we got into the system lots of questions came up and Fatih was excellent and there for us at every stage to guide us to some lovely short cuts for things. Still a little bit to do until we are finished but feeling a lot more confident now.

Great To Learn From Shabeeb

Great To Learn From Shabeeb. He made things very easy for me to understand. Thanks Again

Great Customer Service

Jeff did a great job helping us resolve our issue with a new feature. He was detailed and efficient in resolving the issue quickly.

Quick and easy help

Quick and easy help. Made my day!

Shakira Mohammed was brilliant

Shakira Mohammed was brilliant! She was incredibly helpful setting up our financial reports!

Joyce was patient and thorough with us…

Joyce was patient and thorough with us during our onboarding. There was no rush and we were able to ask all the questions we needed to have answered. The software has a pretty high learning curve, but Joyce was a good jungle guide to make us comfortable after our sessions.