Hostaway Reviews in June 2026: User Ratings, Pros & Cons

"Excellent Technical Support Team"

What do you like best about Hostaway? The support team is knowledgeable and easy to reach out. Hostaway has an excellent variety of user guide articles and 24/5 live chat. I requested a demo session that was provided to me instantly. What do you dislike about Hostaway? I don't have anything to complain. The software is easy to use. There are some features like owner statement and financial reporting that takes time to learn. But there is always a user guide article to learn. Recommendations ...

"Excellent Technical Support Team"

What do you like best about Hostaway? The support team is knowledgeable and easy to reach out. Hostaway has an excellent variety of user guide articles and 24/5 live chat. I requested a demo session that was provided to me instantly. What do you dislike about Hostaway? I don't have anything to complain. The software is easy to use. There are some features like owner statement and financial reporting that takes time to learn. But there is always a user guide article to learn. Recommendations ...

"Great software program & the service is brillant"

What do you like best about Hostaway? The onboarding with Hostaway ran smoothly & I have found the system easy to use. Paul has been helping me with linking everything to a couple of different websites and a bunch of other additional help I have required along the way while having my system run smoothly. Paul has been brilliant; he is very knowledgeable, helpful & patient. What do you dislike about Hostaway? There is just a feww upgrades i would like to see regarding intergration & looks ...

"The best customer service and the most user-friendly software"

What do you like best about Hostaway? Customer service is outstanding! The best I have ever experienced with a tech company. Thank you Marcus, Celeste and her team for the super high quality of customer service you are providing The design of the software: very graphic, easy to navigate. The overview tab gives you all the info you need in 2 seconds, it is super to know at a glance how many checkins, checkouts and stays we have every day, and if we have any pending inquiries Booking engine ...

"The best customer service and the most user-friendly software"

What do you like best about Hostaway? Customer service is outstanding! The best I have ever experienced with a tech company. Thank you Marcus, Celeste and her team for the super high quality of customer service you are providing The design of the software: very graphic, easy to navigate. The overview tab gives you all the info you need in 2 seconds, it is super to know at a glance how many checkins, checkouts and stays we have every day, and if we have any pending inquiries Booking engine ...

"Great software program & the service is brillant"

What do you like best about Hostaway? The onboarding with Hostaway ran smoothly & I have found the system easy to use. Paul has been helping me with linking everything to a couple of different websites and a bunch of other additional help I have required along the way while having my system run smoothly. Paul has been brilliant; he is very knowledgeable, helpful & patient. What do you dislike about Hostaway? There is just a feww upgrades i would like to see regarding intergration & looks ...

"Top notch site for running my vacation rental business"

What do you like best about Hostaway? The onboarding was terrific. Right after you register for the Hostaway service, you are sent an invitation for onboarding. Do not ignore this email unless you are the type who enjoys inventing the wheel as regards the one time installation procesa. Each channel (e.g., VRBO, AirBNB) does things differently, and its super helpful to be walked through the process with a support specialist and know that it is being done correctly. My support specialist, ...

"Top notch site for running my vacation rental business"

What do you like best about Hostaway? The onboarding was terrific. Right after you register for the Hostaway service, you are sent an invitation for onboarding. Do not ignore this email unless you are the type who enjoys inventing the wheel as regards the one time installation procesa. Each channel (e.g., VRBO, AirBNB) does things differently, and its super helpful to be walked through the process with a support specialist and know that it is being done correctly. My support specialist, ...

"Woking with HostAway has made everything much easier to manage"

What do you like best about Hostaway? The software and service provided by HostAway and my integration specialist Paul S, has been fantastic. Paul has spent many hours of time helping me to get the software set up exactly how I need it and he does much homework in preparation for our calls. I am very pleased to be using this very comprehensive service. What do you dislike about Hostaway? I wish I had more time to commit to working on the implementation. The software is so comprehensive that ...

"Woking with HostAway has made everything much easier to manage"

What do you like best about Hostaway? The software and service provided by HostAway and my integration specialist Paul S, has been fantastic. Paul has spent many hours of time helping me to get the software set up exactly how I need it and he does much homework in preparation for our calls. I am very pleased to be using this very comprehensive service. What do you dislike about Hostaway? I wish I had more time to commit to working on the implementation. The software is so comprehensive that ...