Hostaway Reviews in May 2025: User Ratings, Pros & Cons

Shakeel was amazing!!

Shakeel was amazing very patient and friendly. We are always able to understand thoroughly thanks to his outstanding communication skills/

Great service, great platform

Very thorough on-boarding process. The platform is very easy to get acquainted with. There are a few tricky steps (not because of Hostaway, just because integration is a complicated thing!), but the team member I was working with made it very easy. There is tons of great functionality within the platform. We're very excited to make this a part of our management process.

The onboarding experience was top…

The onboarding experience was top notch. Paul who supported me through the process was super helpful and answered all my questions and guided me through everything in an expert fashion.

Tharindu was very helpful

Tharindu was very helpful, thanks!

Paul was fantastic

Paul was fantastic! Knowledgeable and very easy to work with. Hostaway is a great product!

Guru has been very helpful with us and…

Guru has been very helpful with us and quickly attend to our needs!

We had trouble with the email address…

We had trouble with the email address of one of our guests, since it didn't show up on his reservation through airbnb. Therefore, our automated messages weren't reaching him and they were important. But thanks to Safna, we were able to regulate such error and inform our guest of their reservation. So thank you for your support.

Very good and clear advising

Very good and clear advising. I recommend!

Was very impressed with the support I…

Was very impressed with the support I received. Very user friendly and always available to walk you through more difficult subjects

I am enjoying using Hostaway and…

I am enjoying using Hostaway and learning to navigate the site. Shakeel has been very helpful in sorting out any queries.