Hostaway Reviews in May 2025: User Ratings, Pros & Cons

"Great PMS!"

What do you like best about Hostaway? Customer service, once you reach them, is great. I'm especially impressed with Shabeeb!! What do you dislike about Hostaway? UI is a bit clunky and dated, but functionality is all there. What problems is Hostaway solving and how is that benefiting you? PMS

Third time's a charm

We've been through 3 software systems and probably watched 25 demos before finally signing up with HostAway, and we are beyond grateful that we did. The interface is beautiful and intuitive, you can usually figure out what you need to do just by clicking around and they have an awesome help center with tons of information and tools. The onboarding process was amazing, Andrew really took care of us and made our calls fun and productive. He was a great listener and we really appreciated ...

great experience

great experience, easy to navigate, making my life with 3 x short stay properties very easy to manage

"Paul has been excellent in each session."

What do you like best about Hostaway? Other platforms as well as Airbnb, having a website that people can book direct. Support person available for the start. What do you dislike about Hostaway? Instant booking means I can't go on Booking.com. What problems is Hostaway solving and how is that benefiting you? Getting more bookings and therefore more income while making it easier and more time efficient to manage.

"Paul has been amazing and very patient with our questions for the onboarding."

What do you like best about Hostaway? The personal interaction with a team member What do you dislike about Hostaway? Not always being able to get a call with one person. What problems is Hostaway solving and how is that benefiting you? Customer service with our previous channel manager. Hostaway has so many more features and is much easier to use.

"It was a seamless experience, moving from another channel manager to Hostaway."

What do you like best about Hostaway? Our onboarding coach was very knowledgeable, both from a technical and user standpoint. What do you dislike about Hostaway? It was a bit difficult to schedule meetings with the onboarding coach that we liked (because he was obviously popular for his skill)! Recommendations to others considering Hostaway: Easy to set-up. Easy to use. What problems is Hostaway solving and how is that benefiting you? We are now able to automate a lot of the other processes ...

"Hostaway used by Scottish holiday let management Co."

What do you like best about Hostaway? The automations are a fantastic time-saver, highly reliable, and of course personable to your guests. The simplicity of managing rates is a huge bonus compared to other channel managers, Hostaway integrates well with dynamic pricing tools, but we struggle to understand why you would use them with their system - it's just so easy! LOS rules are just as slick and the convenient button to view these on your calendar saves jumping between pages as we ...

"Love this product!"

What do you like best about Hostaway? Hostaway keeps us organized and saves us time daily. We go to one place to manage all our properties on mutiple channels What do you dislike about Hostaway? Nothing! I have yet to come across something I dislike. Recommendations to others considering Hostaway: Buy it! This product has saved me tons of hours of work. What problems is Hostaway solving and how is that benefiting you? It is a time saver and keeps me organized. I don't have to worry about if ...

"Great all-in-one service for short term rental hosts!"

What do you like best about Hostaway? Customer service! Paul - our customer representative - is fantastic. He's very responsive when we have a question, and helpful during the onboarding calls. What do you dislike about Hostaway? So far so good. No complains yet. If anything, a chatbox with 24/7 customer service would be even better. Recommendations to others considering Hostaway: Great product and worth a try! What problems is Hostaway solving and how is that benefiting you? A platform to ...

"Quick & Relevant!"

What do you like best about Hostaway? Tharindu the Hostaway Agent who assisted me was quick, attentive, and reliable! This is one of the reasons why we switched to their software - attentive customer service. Highly recommended. What do you dislike about Hostaway? Just keep on asking me to send a review everytime they assist me - not much of a problem though. What problems is Hostaway solving and how is that benefiting you? None