Hostaway Reviews in June 2026: User Ratings, Pros & Cons

Shakira was very helpfun and so kind

Shakira was very helpfun and so kind. She solved our issues and doubts.

Onboarding process is great

Onboarding process is great, they help you until you understand the platform, they have 24/7 phone and email access to communicate with you.

Shabeeb is an excellent customer…

Shabeeb is an excellent customer manager. He is directing us throughout the onboarding smoothly. I hope that we will become more competitive and creative with the help of Hostaway.

Shakira was great!

Shakira was great! She was very helpful and kind.

Shabeeb was great!

Shabeeb was great. He led us through everything we needed and helped us through the whole process.

I like Hostaway a lot

I like Hostaway a lot. The transition from my previous PMS was pretty easy and straightforward. I would say a few things they could improve on is not having the onboarding spread out over weeks which I know can be difficult with staffing. Also the API integration with VRBO could also needs to be streamlines

Friendly and patient

Friendly and patient. Explained everything very good and made sure I can follow.

Mohamed Wazeer has been very helpful…

Mohamed Wazeer has been very helpful with our onboarding onto Hostaway.com Hostaway.com is a very user friendly software and includes pretty much everything you need to get your vacation rental business started. The support and onboarding was also a breeze with the help from our representative Mohamed Wazeer, you can tell he has a great understanding for your needs and of the product knowledge.

Shakira was great!

Shakira was great, helped me resolve my issue quickly.

Shakira Mohammed is excellent!

Shakira Mohammed is excellent. She was patient and kind as we worked through my challenges. Her level of customer service is superb.