Hostaway Reviews in May 2025: User Ratings, Pros & Cons

"much more robust than previous PMS systems!"

What do you like best about Hostaway? client reporting and bulk update features as well as automation of messages and tasks What do you dislike about Hostaway? it is a bit expensive although we have found to be worth it so far What problems is Hostaway solving and how is that benefiting you? reducing manual inputs

"much more robust than previous PMS systems!"

What do you like best about Hostaway? client reporting and bulk update features as well as automation of messages and tasks What do you dislike about Hostaway? it is a bit expensive although we have found to be worth it so far What problems is Hostaway solving and how is that benefiting you? reducing manual inputs

Efficient, timely and excellent service

I received excellent service and support to resolve the issues I raised. I find the software suits my needs and Hostaway supports efficient friendly and very helpful. My experience today was very positive and my problem solved.

Excellent customer service

Date of experience: December 22, 2022

"Amazing Customer Service from Technical Support- Billy"

What do you like best about Hostaway? I like that when i have issues I can get a hold of someone from he support and have my issue taken care of right away. Technical Support Billy has been fantastic to work with and in fixing integrations with all the systems. What do you dislike about Hostaway? Nothing at this time, but in the future, it would be nice to have other options to sync to other platforms. What problems is Hostaway solving and how is that benefiting you? They are my entire ...

Mohamed Wazeer gave me a fantastic…

Mohamed Wazeer gave me a fantastic onboarding experience. He knows very well about the system and a great person. He was helpful and incredibly knowledgeable. He has a very easy way of teaching. I learned a lot and he guided me through all the software with ease. The software in general is very reliable compared to most competitors. It has excellent features.

"New client"

What do you like best about Hostaway? Hostaway support has been wonderful. Working with me to get my software up and going as fast as possible. Uvindu Silva does an excellent job. What do you dislike about Hostaway? Hard to tell yet, as I just started using the platform. The toughest part so far is the integration of new channels. Not that easy but the OTA's all have different requirements (and timeframes). Takes longer than I expected. What problems is Hostaway solving and how is that ...

"New client"

What do you like best about Hostaway? Hostaway support has been wonderful. Working with me to get my software up and going as fast as possible. Uvindu Silva does an excellent job. What do you dislike about Hostaway? Hard to tell yet, as I just started using the platform. The toughest part so far is the integration of new channels. Not that easy but the OTA's all have different requirements (and timeframes). Takes longer than I expected. What problems is Hostaway solving and how is that ...

"Easy to Use, Almost all-inclusive system"

What do you like best about Hostaway? The onboarding was very simple and the system is very easy to navigate. The User Guide is extremely in-depth and covers just about everything. What do you dislike about Hostaway? The task management is not very in depth and I needed an additional system to work with it. What problems is Hostaway solving and how is that benefiting you? Almost all of the tools I have been manually performing are included, so all of my information is included.

"Shabeeb Razeen"

What do you like best about Hostaway? ease of use, everything in one place. Accounting functionalities What do you dislike about Hostaway? took a little bit of time to understand the financial formulars but once understood it is very helpful What problems is Hostaway solving and how is that benefiting you? connect with customers and different channels all in one place