Hootsuite Reviews in November 2026: User Ratings, Pros & Cons

Very poor customer service experience

Very poor customer service experience. Have asked on three occasions why it is not possible to schedule reels and that the aspect ratio size always says it is wrong even when it's not. Not worth the money. Better alternatives out there.

Good tool but getting too expensive…

Good tool but getting too expensive compared to competitions

Avoid this company!!! Do not pay for services in advance

Avoid this company!!!, their customer service is terrible should you need help. Even as a loyal customer who has previously recommended their product they are not interested in helping resolve an issue and their "Computer says no" approach sums up their approach to customer care. 28/06/23 still no update

Avoid this company!!! Do not pay for services in advance

Avoid this company!!!, their customer service is terrible should you need help. Even as a loyal customer who has previously recommended their product they are not interested in helping resolve an issue and their "Computer says no" approach sums up their approach to customer care. 28/06/23 still no update

Unexpected Subscription

Last week I was charge for an annual subscription that I had at Hootsuite. I wasn't really expecting that and our small business wasn't able to pay it at this time. I reached the support and they were really helpful, in a week they answered with the perfect solution for us, a exceptional refund that will really help us!

"Best Social Media software out there!"

What do you like best about Hootsuite? Ease of use and all the extra features. And they are always adding new services that are helpful. What do you dislike about Hootsuite? Sometimes my mobile version is a little hard to navigate. What problems is Hootsuite solving and how is that benefiting you? I have had some issues in the past and come to find out it had nothing to do with Hootsuite, if as really Facebook issues on their end.

Hootsuite is a good tool to amalgamate…

Hootsuite is a good tool to amalgamate social feeds and data analytics from one platform.

"Easily manage social media"

What do you like best about Hootsuite? My business is a small recruiting firm. We can not afford a marketing team. Hootsuite makes it very easy to manage social media posts. I don't know about the competition. I like also that we can design through Canva. Huge plus! What do you dislike about Hootsuite? There isn't anything I don't like about Hootsuite. I am having issues linking my Instagram to Hootsuite, but I'm sure that's my problem. What problems is Hootsuite solving and how is that ...

"Easy to use"

What do you like best about Hootsuite? its user-friendly interface and extensive range of features, it is a highly recommended and easy-to-use option. What do you dislike about Hootsuite? Due to the platform's extensive capabilities, there is a learning curve involved in fully understanding and utilizing all the features Hootsuite has to offer. What problems is Hootsuite solving and how is that benefiting you? Centralized Social Media Management

"Good, Intutitve Software"

What do you like best about Hootsuite? Hootsuite is intuitive and easy to learn. The analytics package is pretty good. The best part is how it streamlines overall social media management. And they have a non-profit discount. What do you dislike about Hootsuite? The speed of the interface. There is a lag when creating and editing content due to the connection with the social media platforms. It's an annoyance more than anything. And it doesn't seem to be unique to Hootsuite as other tools ...