Hootsuite Reviews in July 2026: User Ratings, Pros & Cons

Customer service non-existent

The service is OK, sort of - but they keep having technical problems. But the worst thing is their customer service, which is absolutely terrible. I've been trying to get an answer to a technical problem since November - it is now February. They just don't bother to reply.

"Hootsuite is what we started with but it has challenges"

What do you like best about Hootsuite? Hootsuite has been our tool ever since I started with our team's social media function. We are able to use streams to monitor all of our social media channels, and provides the ease necessary without having to login every single function. Hootsuite Amplify, a feature included with our package, allows us to manage user experience among our subject matter experts, which helps with spreading ourbrand message. What do you dislike about Hootsuite? Hootsuite ...

"Hootsuite Saves Time and Provides Necessary Analytics to Grow my Following"

What do you like best about Hootsuite? Hootsuite has a number of time-saving features such as bulk composer and recommendations which helps me manage and grow my social media following with limited amounts of time. What do you dislike about Hootsuite? I wish Hootsuite would cover LinkedIn's personal accounts. Currently, it only provides analytics for business pages. Also, for Instagram, you have to open the Instagram app to publish it daily. I'm not sure if that's an Instagram requirement, ...

"A great first step for marketing, in need of improvement"

What do you like best about Hootsuite? Hootsuite was a great first step for a new marketing manager to learn how to create content calendars and generate reports about the reach of our social media content. What do you dislike about Hootsuite? The multiple columns to manage the content streams and feeds are very difficult to follow and distracting, often featuring extraneous content that is irrelevant to the user's goals. What problems is Hootsuite solving and how is that benefiting you? It ...

"Easy scheduling, tracking and data gathering of social media. Saves Time!"

What do you like best about Hootsuite? The platform is easy to use and intuitive for those who are not familiar with the program. Schedule multiple e-mails at once and track conversions all in one place. Data pull is easy to register your ROI. What do you dislike about Hootsuite? Having to edit each individual social platform once the message has been launched in the program. What problems is Hootsuite solving and how is that benefiting you? I have no issues that Hootsuite is solving. They ...

Hard to get ahold of but they will correct mistakes

Initially I had a problem with a surprise billing related to an employee not cancelling before the trial period. Although you’ll never get a live human, if you are patient and send emails that weirdly reply automatically that make you feel like you aren’t get him anywhere, they will resolve your problem. It just seems like it’s all AI or whatever, welcome to the future I guess.

This is a scam company

This is a scam company. They charge your card in the trial period, even after you cancel and remove your credit card information. They still are charging me.

"I use it daily!"

What do you like best about Hootsuite? Hootsuite's exceptional customer service stands out to me, which has left a lasting impression. My direct contacts with their support team contribute significantly to my positive experience with a tool I use daily. Hootsuite's user-friendly interface makes it accessible for social media beginners and experts, offering a seamless experience. Additionally, I value the regular updates they provide, which keep me informed about the latest features and ...

Do not sign up for Hootsuite!!!!!!

Do not sign up for Hootsuite!! It is a scam & the customer service is awful. My account has not been connected to my social media for years (because I switched my handles) so they can even see that my account was dormant and not being used. Every hootsuite report I have sent to me in my email says 0% for posts, followers and engagement which shows there has been no use and suddenly after 5+ years instead of charging me $119/year (the amount I agreed to when I signed up) I was charged ...

Amazing dashboard

One of the standout features of Hootsuite is its comprehensive dashboard, which allows for monitoring and managing multiple social media channels simultaneously. This has saved us countless hours, as we no longer need to switch between different platforms to post content or engage with our audience.