Hiver Reviews in May 2025: User Ratings, Pros & Cons

"Awesome Shared-email Account tool"

What do you like best about Hiver? The fact that no matter whom the task has been assigned to, I still can stay in the loop by doing a simple search in the shared email account What do you dislike about Hiver? the constantly reopening of closed emails when a new user is added to the shared email account. What problems is Hiver solving and how is that benefiting you? Keeping track of tasks and making sure response time is within expected organizational guidelines; being able to back-up or ...

"User friendly and helpful"

What do you like best about Hiver? The transparency of the system - it is easy to use and user friendly. What do you dislike about Hiver? The pop ups can be a bit annoying as the attempt to click into it just takes you to a notes bar nothing more. What problems is Hiver solving and how is that benefiting you? Easy to communicate with the whole team

"Simplistic"

What do you like best about Hiver? I like the ease of use of Hiver. How simple yet effective it is to use the tags so you can narrow down the emails to a category you wish to focus on. Very quick at closing emails and actioning what you have requested. What do you dislike about Hiver? That you cannot assign an email to more than one person (if this applies to more than one person it is difficult to work around this) Recommendations to others considering Hiver: Definitely, use this to a ...

"Finally a way of dealing with feedback efficiently"

What do you like best about Hiver? User feedback no longer falls through the cracks. On a rotating basis, one team member monitors the shared mailbox and assigns feedback to the designated person. Together with internal chats, the entire chain to resolve an issue stays together. Feedback emails are no longer hidden among the noise of all other emails. This is processing user feedback made easy! What do you dislike about Hiver? I wish I could limit the Conversation View to just Hiver, but I ...

"Finally a way of dealing with feedback efficiently"

What do you like best about Hiver? User feedback no longer falls through the cracks. On a rotating basis, one team member monitors the shared mailbox and assigns feedback to the designated person. Together with internal chats, the entire chain to resolve an issue stays together. Feedback emails are no longer hidden among the noise of all other emails. This is processing user feedback made easy! What do you dislike about Hiver? I wish I could limit the Conversation View to just Hiver, but I ...

"Improves my workday every day"

What do you like best about Hiver? Hiver is awesome! It's super helpful when it comes to scheduling emails and working with a team and a shared inbox. Definitely makes all of our workdays easier! What do you dislike about Hiver? Sometimes the icons in my gmail inbox disappear, could be a gmail glitch though. Recommendations to others considering Hiver: It's an excellent tool and very simple to use. I highly recommend it for a collaborative team effort, super easy to see who is grabbing what ...

"Life Saver!"

What do you like best about Hiver? Not having to forward emails to each other any more. Assigning them makes life so much easier. Keeping notes on each emails is awesome! What do you dislike about Hiver? I can not close emails in my personal inbox. I have to go into the email and close it or reassign it. However you can go into your team inbox and do this. But this is not a huge gripe of mine. There is not much to dislike however I look forward to new features as the Hiver team seems to be ...

"Hiver is an Excellent Product for Managing Group Email Accounts"

What do you like best about Hiver? There are numerous features that we like about Hiver, but the best features are: (i) the ability to assign to emails to different users and track whether the actions are "Open" or "Pending"; (ii) shared labels and tags; (iii) the social media functionality; and (iv) reporting. What do you dislike about Hiver? Since we are setting up several group email accounts, we would have appreciated advice about how to appropriately set up each account in the most ...

"Very valuable tool at our workplace"

What do you like best about Hiver? Simplest way we have found so far to share e-mails within our sales staff, without having to actually send them to each other! What do you dislike about Hiver? The only thing I can think of to dislike is that when I was first added to my company's Hiver, it took a few days for all of the e-mails to show up. Recommendations to others considering Hiver: Worth a shot, there is a free trial! What problems is Hiver solving and how is that benefiting you? This ...

"Organize Your GMail Groups"

What do you like best about Hiver? The ability to assign emails to add accountability to teams. The ability to scale the solution to multiple teams without redeployment is awesome. What do you dislike about Hiver? Plugins are heavily within Chrome processing. But, this is an unavoidable necessity of the solution. What problems is Hiver solving and how is that benefiting you? True accountability of emails inbound to important email groups. Analytics of the incoming emails, engagements and ...