Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Best add on ever "

What do you like best about Hiver? This has revolutionised how we deal with our customer service . I love the ability to open and close emails or assign them to the relevant person What do you dislike about Hiver? Nothing is bad about using hiver in my opinion What problems is Hiver solving and how is that benefiting you? Customer service

"Keeps my whole day organized!"

What do you like best about Hiver? I love how easy it is to keep track of my tasks. I can focus on what is assigned to me and take internal notes on each email thread. What do you dislike about Hiver? No complaints! I can't think of any features to add because I enjoy the simplicity of the product. What problems is Hiver solving and how is that benefiting you? We have a team of people with different specialties. Hiver makes it easy to assign the emails to the right person for that concern.

"Great working with Hiver!"

What do you like best about Hiver? Sharing labels with collegues is very easy and improving business. What do you dislike about Hiver? It is very straight forward, the tool is great in doing what it does, I dislike nothing at the moment. What problems is Hiver solving and how is that benefiting you? We have many clients, we set up a Hiver shared label per client. When people are on holiday, the other collegues can see mails in the shared labes from other persons and help the clients.

"Hiver review"

What do you like best about Hiver? Sort emails it is very easy to sort and organize emails What do you dislike about Hiver? There are too many subfolders of hiver to sort emails What problems is Hiver solving and how is that benefiting you? Sorting emails is a breeze

"Extremly easy for multiple roles in our company"

What do you like best about Hiver? Ability to move conversations to another user with a click of a button I love the shared labels but not sure if they offer that anymore? What do you dislike about Hiver? Sometimes shared labels function misbehaves, but very occasionally Recommendations to others considering Hiver: Chek all features to make sure it fits your requirements - they do have a trial! What problems is Hiver solving and how is that benefiting you? We have central inbox with ...

"Hiver review"

What do you like best about Hiver? Sort emails it is very easy to sort and organize emails What do you dislike about Hiver? There are too many subfolders of hiver to sort emails What problems is Hiver solving and how is that benefiting you? Sorting emails is a breeze

"Great working with Hiver!"

What do you like best about Hiver? Sharing labels with collegues is very easy and improving business. What do you dislike about Hiver? It is very straight forward, the tool is great in doing what it does, I dislike nothing at the moment. What problems is Hiver solving and how is that benefiting you? We have many clients, we set up a Hiver shared label per client. When people are on holiday, the other collegues can see mails in the shared labes from other persons and help the clients.

"Great for team collaboration"

What do you like best about Hiver? We love that everyone on the team can jump in and help tackle all of our client inquiries. We also LOVE the customer support we receive from Hiver. What do you dislike about Hiver? We have SO many shared labels, sometimes it came be a little cumbersome to just keep them all organized. What problems is Hiver solving and how is that benefiting you? We've solved a lot of work/life balance issues because anybody can serve any of our clients.

"Overall Hiver helps organize a community email. "

What do you like best about Hiver? I like the Notes feature. And I like that you can claim an email or assign it to someone else. What do you dislike about Hiver? I wish Notes that tagged one person specifically were somehow pinned to the top of the notes section. I also wish you could have some notes pinned to the top so they don't get lost in the opening/closing of emails. Recommendations to others considering Hiver: Make sure all team members are on the same page, and following the same ...

"Great concept, but incomplete features and lack of support keeps us looking."

What do you like best about Hiver? The best part is that our entire team can see ''shared' emails, and jump it at any time. No need to CC anyone. We can all just always see the whole thread. What do you dislike about Hiver? Support is slow. The replies are there, but they are rarely able to solve the problems. Usually the bugs get blamed on Google. Or we are asked to recreate it showing video, screenshots, etc. Unfortunately we don't have time to help troubleshoot, all we can do is describe ...