Hiver Reviews in May 2025: User Ratings, Pros & Cons

Hiver played a very significant role in the management of our communications.

PROS: Hiver did a tremendous job uniting our team communications in one communication source. It allowed us to respond significantly to our clients with a complete history of communication. This can be made possible regardless of a certain correspondence from the person. In our consultation practice, understanding the info given, by whom, and when is essential. It ensures clients our guided and can be responded to that continually progresses with our project development. CONS: The ...

"Hiver is a godsend for our business"

What do you like best about Hiver? Shared mailboxes and the ability to assign emails to other members of the team - don't know how we would cope without this What do you dislike about Hiver? Not much really... the mobile app hasn't worked great, that's about the only thing I can think of Recommendations to others considering Hiver: If you need shared mailboxes in Gmail, go for it! It works like a dream. What problems is Hiver solving and how is that benefiting you? Solving the problem of ...

"Indispensable tool for project collaboration"

What do you like best about Hiver? Label sharing among users it is easy, quick and effective. What do you dislike about Hiver? Nothing up to the moment. Technical support is excellent and any problem is solved whitin hours. Recommendations to others considering Hiver: If email sharing is a headache for your organization I'm sure Hiver is the definitive tool you need. What problems is Hiver solving and how is that benefiting you? Before Hiver it was a real nightmare to manage email ...

"Great user experience"

What do you like best about Hiver? In my role I use the shared inbox's a lot and without them my job would be very difficult. The send later tool is also super useful! I can also see other teams shared inboxes. This means there's a lot of information I can find without having to check with them. Making me a lot more independent, which is very important What do you dislike about Hiver? There's not much to dislike about hiver. My only pet peev is that it asks you to have on conversation view ...

"Using it for 8 months. Saved a lot of time and speeds up support requests to our customers"

What do you like best about Hiver? We use to have one account that would be used by a few people in the office to reply to support requests, now everyone can use their own email but have access to all the emails. It decreased the time taking to reply to customers as you can automatically assign emails to certain people. Saved a lot of time and increased productivity. The new UI update has been a nice change. What do you dislike about Hiver? Some of the documentation in regards to automation ...

"Communication Efficiency 10+ / Ease of use 10 / All around our most utilized Gmail Add-on"

What do you like best about Hiver? We have been a Hiver user for around 4 years. In that time frame Hiver along with a a few other key apps has transformed the way we communicate, stay on top of leads and customer issues. Setup and customization are very intuitive. Any new enhancements that they regularly implement are utilized by us very quickly with minimal learning curve. Support has been spot on. What do you dislike about Hiver? When using Hiver Labels for our internal workflows, the ...

"Easy to use & reliable"

What do you like best about Hiver? You can work within G-mail, no jumping back and forward, that saves a lot of time! What do you dislike about Hiver? It has become more expensive than at the beginning, but the service and features makes ist worth. Maybe some pricing for small teams would be more attractive. What problems is Hiver solving and how is that benefiting you? Email-sharing within the team. Short messages to the mail, for the team inside.

"Great tool for handling a shared mailbox"

What do you like best about Hiver? Hiver is a great tool to manage a shared mailbox on Gmail. Allows for easy distribution of emails to users and to help them cooperate on various email threads. A standout feature is a very responsive Support service, accessible via live chat. What do you dislike about Hiver? Since one of the recent updates, viewing emails assigned to other users in the team became less intuitive and comfortable, I'm sad to say. Recommendations to others considering ...

"Quick to setup in a small team"

What do you like best about Hiver? We liked that we were able to get Hiver setup really quickly. As a team of 3, we knew we wanted to start receiving customer feedback but didn't know how we'd manage it yet. Hive allowed us to get something setup really quickly and then play around with assigning, labels and notes until we figured out a sustainable system. What do you dislike about Hiver? We could have more filters to set up triggers such as autosolving or autoassigning rules. What problems ...

"Hiver streamlines our bidding"

What do you like best about Hiver? We're a sales team that uses Hiver to organize project bids and client communication. Prior to Hiver, I had to keep a google doc of all incoming bids to track who was working on what, had it been reviewed, had it been sent out, and who had capacity for more work. Now with Hiver, it is much more simplified. I can easily see on my Gmail screen how many open convos my team has & how many unassigned convos there are. One additional click shows me how many of ...