Hiver Reviews in May 2025: User Ratings, Pros & Cons

"Improve the management of your emails with this excellent platform."

What do you like best about Hiver? This tool offers all the essential features needed to sort emails and monitor the flow of them for the entire team. Hiver completely transforms the way you manage your email workflow into shared inboxes. This tool transforms the way you communicate, you can keep track of potential customers and problems they may have. Configuration and customization are very intuitive. You can quickly use all the new enhancements they implement regularly with a minimal ...

"Efficient Helpdesk Solution "

What do you like best about Hiver? Great visibility of shared mailboxes enabling teams and improving upon GSuite collaboration. What do you dislike about Hiver? Mobile app could be improved. Apart from assigning tickets, it would be preferable to be able to respond to tickets from within the mobile app. What problems is Hiver solving and how is that benefiting you? We manage a small IT support team and Hiver has greatly improved our ticket workflow, increasing visibilty between team members ...

"Hiver has revolutionized the way my team and I communicate and execute our email workflow."

What do you like best about Hiver? The easy, seamless Gmail integration and UI, and the ability to communicate effectively with the sidebar, having timestamped events as well. What do you dislike about Hiver? I wish the mobile app was more intuitive and also had better synergies. What problems is Hiver solving and how is that benefiting you? With immense email traffic at our company, Hiver helps distribute workload very effectively.

"A Learning Experience "

What do you like best about Hiver? It's easy to once and helps me keep my work more organized. What do you dislike about Hiver? can't think of anything i currently don't like. What problems is Hiver solving and how is that benefiting you? Organizing files, assigning projects among colleagues, being able to separate personal emails from business emails. I feel the like the possibilities could be endless.

buggy software

buggy software, does not sync all the time, have to keep emailing support

A functional platform that simply works

PROS: All in all, Hiver is a functional and well thought-out tool. It's able to integrate seamlessly with GMail. It fosters enhanced productivity by means of information sharing and collaboration. Asdie from its label-sharing capabilities, I like its shared templates since it puts all shared company e-mail templates in one convenient location. Their customer service is really the best in its class! CONS: There's nothing to hate with Hiver. I've been making use of it since back in the day. ...

"Critical tool for managing our team workflow"

What do you like best about Hiver? We have been using Hiver for over two years and it has completely transformed how our team manages email workflow in our shared inboxes. Having a simple and effective way to assign and transfer work from one another ensures all emails in our primary department inboxes are seen and answered without duplication of effort. If I can't find what I looking for in the help docs, the Hiver support team is AMAZING. Every person I've worked with has been Incredibly ...

"Hiver Effortlessly manages our High Volume Inboxes"

What do you like best about Hiver? We have a multiple high-volume inbox environment with multiple users working in each inbox. Without Hiver, we would constantly be working over each other and duplicating our efforts. Now we can work independently without duplication, manage volume, and with metrics reporting, scale our employee base to the projected growth trends. What do you dislike about Hiver? It would be helpful to mass-close emails. IF that is already a feature, I haven't figured it ...

"Hiver, growing platform with a lot of +"

What do you like best about Hiver? The tags, the status open/close and the easy comment on the right column, these are so useful to our team! What do you dislike about Hiver? You still don't have the recurring automatic email sending option :( What problems is Hiver solving and how is that benefiting you? It helps a lot with the organization of our work because we have 5 different departments and it would be hard to do what we are doing now without Hiver! We can put inquiries on holds and ...

"Incredibly useful for managing a high volume group inbox"

What do you like best about Hiver? As a manager I love having the ability to easily see who is responsible for an email and what action has been taken by looking at the notes and assignments history in the Hiver side bar. I also value the analytics and automation functionality provided by Hiver. What do you dislike about Hiver? When adding a new user, all open emails do not show up for them, which is inconvenient, but we are still able to assign older emails to the new user. What problems ...