Hiver Reviews in May 2025: User Ratings, Pros & Cons

"Great for tracking!!!!"

What do you like best about Hiver? When working from a shared inbox, it was really cool to be able to "assign" it to yourself so no one else worked on it. As well as, working from home, it was great to show our productivity! What do you dislike about Hiver? I have no complaints at this moment.There is nothing I dislike about it. Recommendations to others considering Hiver: Really impressed with how it works already, keep up the good work! What problems is Hiver solving and how is that ...

"Great email tickeing system"

What do you like best about Hiver? Hiver is competitively priced, was easy to install, and very user friendly. The email templates are a huge timesaver. What do you dislike about Hiver? The reporting could be better. You can't see activity by user, only by email box. What problems is Hiver solving and how is that benefiting you? We were missing service requests. With HIver, the email stays open until it is resolved, so nothing falls through the cracks anymore.

"Great."

What do you like best about Hiver? Embedded with Gmail make our workflow process even better and more productive. What do you dislike about Hiver? Hiver is a great solution that is not showing to us yet something that we dislike so far. But from a customer perspective, price is an issue. What problems is Hiver solving and how is that benefiting you? We are solving the multi-channel department communication and flow, rather than sending CC to each other, Hiver becomes the best solutions for ...

"Better implementation of 'shared inbox' than Groups for Business"

What do you like best about Hiver? Integration with Gmail and the ability to use as a project management system that staff is willing to USE. What do you dislike about Hiver? Occasionally disconnects/deauthorizes from Gmail and requires a re-login. What problems is Hiver solving and how is that benefiting you? We are not required to run a separate application and leave our Gmail screen in order to stay on message. My team is able to communicate in more ways than Gmail/Gchat -- now GHiver.

"Hiver is the perfect add-on for companies using G-Suite. Powerful support desk and collaboration."

What do you like best about Hiver? Hiver is extremely easy to get started on, both from an integration perspective and its short learning curve, given the intuitive UI.Our team has not looked back since implementing Hiver, it is our second most used tool internally, after G-Suite's Gmail. We have been using Hiver for three plus years now and have seen the add on evolve, into a smoother UI, and better functionality. We exchange notes, share email drafts, emails from customers create tickets, ...

"User friendly"

What do you like best about Hiver? The agent was to the point and helpful, he also followed up. What do you dislike about Hiver? I dislike Hiver notfications, but I know they are helpful to some Recommendations to others considering Hiver: Be patient and always assign emails to yourself What problems is Hiver solving and how is that benefiting you? Trying to set up my account. My account was successfully set up.

"User friendly"

What do you like best about Hiver? The agent was to the point and helpful, he also followed up. What do you dislike about Hiver? I dislike Hiver notfications, but I know they are helpful to some Recommendations to others considering Hiver: Be patient and always assign emails to yourself What problems is Hiver solving and how is that benefiting you? Trying to set up my account. My account was successfully set up.

"Hiver Revolutionized our CS Department"

What do you like best about Hiver? We had no idea how much time we were spending just figuring out who was working on what until Hiver let us stop altogether. What do you dislike about Hiver? I dislike that unassigned threads get kicked down the list when there is a reply, but I'm told this is a Gmail limitation. Recommendations to others considering Hiver: Give it a try. For us, the free trial wasn't long enough to determine if it worked. We paid for a month. After 6 weeks, the benefits ...

"Hiver Revolutionized our CS Department"

What do you like best about Hiver? We had no idea how much time we were spending just figuring out who was working on what until Hiver let us stop altogether. What do you dislike about Hiver? I dislike that unassigned threads get kicked down the list when there is a reply, but I'm told this is a Gmail limitation. Recommendations to others considering Hiver: Give it a try. For us, the free trial wasn't long enough to determine if it worked. We paid for a month. After 6 weeks, the benefits ...

"Great Collaboration Tool!"

What do you like best about Hiver? Fits seamlessly into gmail. Allows easy sharing of emails/discussions among colleagues. What do you dislike about Hiver? More customizable controls, such as making it so someone could not assign something to someone else, etc What problems is Hiver solving and how is that benefiting you? We have people in multiple locations and it has been wonderful at helping bring the discussion together.