Hiver Reviews in May 2025: User Ratings, Pros & Cons

"Organize!"

What do you like best about Hiver? It's a great tool for us to manage all incoming emails and assign them across our team with the notes, sharing email drafts, marking tickets closed or pending, and with tags based on the different topics or urgency. What do you dislike about Hiver? Nothing I can think of! They've addressed the little bugs we've seen over time as it improves with each release. What problems is Hiver solving and how is that benefiting you? organizing/managing the workflow ...

"Positive Review"

What do you like best about Hiver? Being able to see threads of other team members emails. What do you dislike about Hiver? The notification that you have been logged out not being clear enough What problems is Hiver solving and how is that benefiting you? When team members are away, there work can still be completed

"Changing the Way We Email"

What do you like best about Hiver? We've been using Hiver in our organization for around 3 years. We love being able to have side conversations and being able to collaborate on a response before sending it to a client. What do you dislike about Hiver? I can't really think of anything I don't like! I do know that if there is an issue and our system is down (which is SUPER rare), we notice immediately, as it's such an integral part of our communication system. Recommendations to others ...

"Consistently Great!"

What do you like best about Hiver? Label Sharing. We've been using this for 5+ years! What do you dislike about Hiver? Nothing...it's great and we'll continue to use it! Recommendations to others considering Hiver: Try it! What problems is Hiver solving and how is that benefiting you? Label sharing across mailboxes with controlled access

"Amazing Gmail solution"

What do you like best about Hiver? Hiver is so easy to use! It's great to have the ability to have multiple 'group' email addresses and they all come into separate folders so you can time block your day. I love the function of writing notes and then putting it back into another person's name, and the ability to draft response emails- it has made training staff so much easier! I'm looking forward to sinking my teeth into the SLA & business hours function. What do you dislike about ...

"Amazing tool for small and large business alike"

What do you like best about Hiver? The simplicity of the product. The ease of navigation. What do you dislike about Hiver? Nothing, it's perfect. Very nice product. What problems is Hiver solving and how is that benefiting you? Being able to track my reps work through their email flow.

"Invaluable tool for my business and team"

What do you like best about Hiver? We use specific shared labels on almost every email thread. The email collision detection is also a great asset What do you dislike about Hiver? There's nothing in particular I dislike! What problems is Hiver solving and how is that benefiting you? Shared labels ensure that no relevant team member is left off a thread. It's also a great way to bring a team member into a thread without having to actually send an email!

"Amazing solution for team email management"

What do you like best about Hiver? Easy assigning of emails. The team use it to assign themselves work What do you dislike about Hiver? Sometimes I get logged out and it it glitches every so often What problems is Hiver solving and how is that benefiting you? Assigning work to each of our team to action. Being able to have a shared inbox for everyone to see emails then triage that to our teams is very helpful

"Great for tracking!!!!"

What do you like best about Hiver? When working from a shared inbox, it was really cool to be able to "assign" it to yourself so no one else worked on it. As well as, working from home, it was great to show our productivity! What do you dislike about Hiver? I have no complaints at this moment.There is nothing I dislike about it. Recommendations to others considering Hiver: Really impressed with how it works already, keep up the good work! What problems is Hiver solving and how is that ...

"Great email tickeing system"

What do you like best about Hiver? Hiver is competitively priced, was easy to install, and very user friendly. The email templates are a huge timesaver. What do you dislike about Hiver? The reporting could be better. You can't see activity by user, only by email box. What problems is Hiver solving and how is that benefiting you? We were missing service requests. With HIver, the email stays open until it is resolved, so nothing falls through the cracks anymore.