Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Hiver has greatly improved efficiency and visibility"

What do you like best about Hiver? I like the ease of use and how it easily integrated with what we were already doing but helped improve our process. What do you dislike about Hiver? The biggest downside to the visibility is when I want to do an email search it is no longer limited to my own emails. Now there can also be benefits to that level of visibility (obviously), but the downside is when you are hoping to find something quickly, you know how that many more emails to sort ...

"Makes communication simple"

What do you like best about Hiver? Makes assigning orders very easy. Also makes it easy to keep track of orders and their status. What do you dislike about Hiver? There is nothing that I dislike about hiver at this time Recommendations to others considering Hiver: Use it! What problems is Hiver solving and how is that benefiting you? Daily tasks, completing orders. We use Hiver for A LOT of our business.

"Hiver is User Friendly and their Customer Support is great"

What do you like best about Hiver? We are a small organization, but we get a lot of email and Hiver has made it easy to track without creating case numbers. Its analytics is easy to use and exactly what we needed. It is very user friendly and their customer support response is very quick and knowledgeable. What do you dislike about Hiver? I have no dislikes so far, my team did take a while to get used to it. Recommendations to others considering Hiver: Make sure that your whole team is ...

"Ticketing made easy! Hiver helps my team stay organized."

What do you like best about Hiver? Tagging emails by category and sharing an inbox. What do you dislike about Hiver? When your inbox is really full it can become bogged down and slow. What problems is Hiver solving and how is that benefiting you? Hiver helps my team stay organized. We're solving our goal of redundancy by using the tagging and assigning feature. We can organize the emails by the category and practice at new jobs.

"Hiver allows us to streamline our service"

What do you like best about Hiver? The ease of sharing emails without forwarding emails to someone else. It has allowed us to share an inbox with 5 users which is amazing. If one of us is out of the office, the others can easily pick up the slack. What do you dislike about Hiver? It sometimes crashes which means we can't easily find or send emails. Recommendations to others considering Hiver: If you're looking to streamline a shared inbox, look no further! What problems is Hiver solving and ...

"Exactly what we were looking for."

What do you like best about Hiver? Really useful software, fitted our company much better than others we tried (Groove HQ, Zendesk, Freshdesk). Works as a plugin for Gmail so very easy to use & less problematic than forwarding via other apps we tried (less emails going to spam etc). Analytics are super useful too. Support available on chat 24/7 & very helpful. What do you dislike about Hiver? Phone app could be improved a little, but that's nit picking. What problems is Hiver solving and ...

"Great shared inbox solution for GSuite!"

What do you like best about Hiver? Hiver really makes it easy and efficient to manage a shared inbox. Follow up and transparency is great! What do you dislike about Hiver? I haven't found anything that I dislike. They continue to add and improve their solution. What problems is Hiver solving and how is that benefiting you? It's made us much more efficient and has allowed us to better serve our customers.

"Convert your Gmail into your meeting room"

What do you like best about Hiver? I have synchronized my Gmail with this tool. Which is equipped with almost all the essential features that are helping me not only to manage my day by day tasks, which are reacted with finance, with project handling, with product selling and much more, but it has also collaborated my various departments and provided me, such a platform where I easily discuss over work flow and my finance related tasks. What do you dislike about Hiver? It is limited in ...

"Hiver is a Huge Help!"

What do you like best about Hiver? Being able to collaborate with the team seamlessly, organise and assign emails to each team member using the side bar chart. What do you dislike about Hiver? So far am finding more benefits than any dislikes. What problems is Hiver solving and how is that benefiting you? The ability to have a holistic view of emails and workload with all team members.

"Organize!"

What do you like best about Hiver? It's a great tool for us to manage all incoming emails and assign them across our team with the notes, sharing email drafts, marking tickets closed or pending, and with tags based on the different topics or urgency. What do you dislike about Hiver? Nothing I can think of! They've addressed the little bugs we've seen over time as it improves with each release. What problems is Hiver solving and how is that benefiting you? organizing/managing the workflow ...