Hiver Reviews in June 2026: User Ratings, Pros & Cons

"this should be a native app on your gmail."

What do you like best about Hiver? things gets complicated when the team grows, hiver is very good at letting people manage their time by being able to assing a task (email) to themselves, this is pretty important specially during lockdown that everything needs to be done remotely. What do you dislike about Hiver? sometimes it takes a while to load info, but usually is not long. What problems is Hiver solving and how is that benefiting you? as my department grows, keeping the relevant team ...

"Hiver has added Great Value to our use of GMail"

What do you like best about Hiver? Hiver allows our team to better collaborate on shared projects while working in gmail. We are able to assign emails internally by user, project, or customer and maintain an email history accessible to all members of the team. What do you dislike about Hiver? I wish I was able to close out part of a conversation, like a stopping point mid-conversation or subject. What problems is Hiver solving and how is that benefiting you? Utilizing Hiver, we've been able ...

"Great software, never have to leave Gmail"

What do you like best about Hiver? This is the help desk software application to use for those wanting everything integrated right in their Gmail account. It's seamless, a breeze to work with, and gets the job done. What do you dislike about Hiver? Nothing, it does exactly what I need it to do for our small business. What problems is Hiver solving and how is that benefiting you? I wanted to be able to have a single email address (support@) that receives our email, and that multiple staff ...

"Good piece of software to simplify team work and save time."

What do you like best about Hiver? It works organically with gmail, supports keyboard shortcuts, automations is a great feature to save up time. I like that it uses gmail labels to organize everything, so we can setup multiple inboxes based on hiver labels etc. What do you dislike about Hiver? If I had to say something, I'd say that in a few RARE cases when the email contains a large width image the side panel gets in the way hiding the action buttons. Another thing that is not actually a ...

"Hiver enables critical business processes"

What do you like best about Hiver? Hiver allows our teams to manage complex processes with organization and accountability. Our individual team members like having their "work to be done" in one place, and our managers appreciate the visibility they get. This has allowed us to build trust between teams. What do you dislike about Hiver? We are operating at a large scale, so manually triaging messages is very time-consuming (multiple FTE). It would be better if we were able to do ...

"Very good app to keep all your company inboxes organized"

What do you like best about Hiver? How easy the whole app is to use, and how fast you can learn to work with it What do you dislike about Hiver? They're always having issues with updates, fixing things, sometimes that makes us re-check every single label to be sure that everything was sync correctly Recommendations to others considering Hiver: Try to create the main email account, where you receive ALL your company communication, and then you can just spread the needed emails with labels to ...

"Sets my organized mind at ease!"

What do you like best about Hiver? Hiver has really improved my productivity and has taken away the stress I often feel related to my Inbox. Everything is now so easy to find. It completely puts my organized mind at ease and makes me feel much more capable of tackling the tasks at hand. It's a total game changer and truly essential in these current work from home times! What do you dislike about Hiver? I can't think of anything I dislike. I guess all the wasted time I spent sifting through ...

"I never want to go back to the old way..."

What do you like best about Hiver? I thought implementing Hiver would be a pain and take days or weeks to get up to speed and to get team buy-in. Nope. We implemented in an afternoon and were fully deployed with team buy-in by the next business day. And their support is great when you have questions or want to explore some of their other powerful features. What do you dislike about Hiver? The only issue we have run into has to do with the syncing of emails to all team members that use the ...

"Great collaboration tool!"

What do you like best about Hiver? Hiver allows our team to have full transparency. We don't have to worry about someone being left off the email thread. We are all on the same page and are all kept in the loop. What do you dislike about Hiver? There are times where there is a lag between when one user receives an email and when the others do. This is noticeable when we are all working at the same time and someone is already replying to something before the other users even see the original ...

"Great software, never have to leave Gmail"

What do you like best about Hiver? This is the help desk software application to use for those wanting everything integrated right in their Gmail account. It's seamless, a breeze to work with, and gets the job done. What do you dislike about Hiver? Nothing, it does exactly what I need it to do for our small business. What problems is Hiver solving and how is that benefiting you? I wanted to be able to have a single email address (support@) that receives our email, and that multiple staff ...