Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Great solution!"

What do you like best about Hiver? Back to basics! I like that it is so simple to use and has the features that are necessary too run a smooth helpdesk operation. The ability to get analytics and keep everything neat and tidy is great. Easy for end users to use and no additional logins for users. I would recommend to anyone using GSuite! What do you dislike about Hiver? I think there are further features that could be introduced to take the product to the next level. Sometimes the product ...

"Efficient and very easy to use!"

What do you like best about Hiver? Hiver makes it so much easier to stay organized and it ensures that our whole team is working efficiently. On the rare occasion that something goes wrong, the support team is always super helpful! What do you dislike about Hiver? I honestly do not dislike anything about Hiver. Recommendations to others considering Hiver: Give them a shot, you will not regret it! What problems is Hiver solving and how is that benefiting you? Hiver ensures that more than one ...

"Works Well"

What do you like best about Hiver? Hiver makes our Gmail experience much more like outlook which is what we were shooting for in our environment. It's helpful and easy to create and manage a shared mailbox What do you dislike about Hiver? The cost seems kinda high for the features Recommendations to others considering Hiver: Cost is kinda high for the features it provides from my opinion but my end users really like it What problems is Hiver solving and how is that benefiting you? We are ...

"Using Hiver for 3 years"

What do you like best about Hiver? It morphs Gmail into a fully functional support helpdesk that makes it easy for my team to manage emails. What do you dislike about Hiver? Sometimes it can take awhile to load emails with very long threads. This isn't entirely Hivers fault though. Having a fast cpu and connection will help speed this up. What problems is Hiver solving and how is that benefiting you? Email management and distribution between team members. The automation features helps team ...

"Amazing tool"

What do you like best about Hiver? Hiver is a great tool to organize our team email and great customer support team. What do you dislike about Hiver? I had an issue at the beginning, my email page was jumping from mine to unassigned emails but the support team fixed it and always were in touch with me while they were looking for the issue. What problems is Hiver solving and how is that benefiting you? The team can have more control of the inbox and reply to clients in a timely manner as we ...

"Best additional feature for gmail (small - large companies)"

What do you like best about Hiver? Hiver has been a great tool in helping our company succeed in helping out clients. To be specific, hiver was able to utilize the gmail system with its useful features, accountability, analytics, history and transparency. Secondly, their support team has a really quick response which in turn if have any issue they are there to help. I suggest to try it out and you will not regret it. What do you dislike about Hiver? Hiver has been really good to our ...

"Simple, Clean method of Organizing and Tracking Inbox Tasks"

What do you like best about Hiver? I love that the extension livesin my inbox without disrupting my regular workflow. What do you dislike about Hiver? The reporting could be more robust but I have worked with ticketing systems that provide more analytics but were not worth the complication of using a second software. I prefer Hiver to the available ticketing softwares. Recommendations to others considering Hiver: More robust analytics on our customer base. Our ability to answer questions ...

"Great product + great customer service"

What do you like best about Hiver? It has a really easy set-up and it's great for collaboration What do you dislike about Hiver? It can be glitchy from time to time. Sometimes there are lags/delays with emails. What problems is Hiver solving and how is that benefiting you? Sharing emails amongst team members

"Great tool for organization of email"

What do you like best about Hiver? The ability to collaborate between team members What do you dislike about Hiver? Features work as described. Have not yet used the automation tools. Recommendations to others considering Hiver: None What problems is Hiver solving and how is that benefiting you? Ensuring timely responses to clients and employees.

"Hiver has made our collaborative email work great"

What do you like best about Hiver? Hiver's collaborative inbox has made our team-working within GSuite work much better. As someone who works in IT, it's also been rather hassle-free in that users have not encountered many issues they need help with. What do you dislike about Hiver? The biggest issue is just where the add-on may disable itself every now and then, this however has been a very straight-forward issue that users have all been able to resolve themselves within a matter of a few ...