Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Great addition to Gmail"

What do you like best about Hiver? Our main use for Hiver is the ability for get around gmails limit of 25 users being delegated to a shared mailbox What do you dislike about Hiver? I dislike that we are forced to used conversation view within gmail, this is just a small pet peeve of mine, but something i quickly became accustomed to. Recommendations to others considering Hiver: We would recommend this to anyone who likes to manage their staff easier using gmail, and would enjoy the ...

"Time Saver and Productivity Increased!"

What do you like best about Hiver? User assignment and the shared inbox- frustrations eliminated as well as unnecessary cc'ing of everyone on an email. Plus the analytics where you can see how fast you are responding to emails. And of course, being able to see what everyone is working on at one time, or being able to search emails by certain tags. There are so many great features, I could go on for a while!! What do you dislike about Hiver? Honestly, the only thing that would make it better ...

"Life Saver!"

What do you like best about Hiver? Hiver is incredibly user friendly and easy to introduce to new employees. The email templates and routing options are great. What do you dislike about Hiver? Nothing, hiver has saved my employees time and more organized. Recommendations to others considering Hiver: Amazing yet affordable product. What problems is Hiver solving and how is that benefiting you? Finding a shared inbox solution that was easily able to integrate with gmail was what we needed. ...

"Awesome for issue tracking!"

What do you like best about Hiver? Responsability assigments direclty on the client e-mail. What do you dislike about Hiver? Slows down gmail on a big email thread.. Recommendations to others considering Hiver: Use it along multiple inboxes. What problems is Hiver solving and how is that benefiting you? We are organizing every issue and assigning them to the responsibles. The e-mail integration feels natural and neat.

"Hiver helped our small team work together!"

What do you like best about Hiver? Good communication from the Hiver team, during the very short and swiftly resolved outages earlier on when the service first launched, and in every day usage, the team always keep us in the loop. What do you dislike about Hiver? I do think that the notes area could be improved. A few times I have left notes on conversations but my colleague hasn’t seen them until I mention them to him. A visible “HAS NOTES” would probably help here. What problems is Hiver ...

"Efficient triaging."

What do you like best about Hiver? Simple to use, truly exceptional customer support. What do you dislike about Hiver? Would prefer more robust assignment tracking. What problems is Hiver solving and how is that benefiting you? Use for triaging inbound sales inquiries and assigning to most appropriate party.

"Taking email to the next level"

What do you like best about Hiver? Excellent UI/UX. Everything is neatly crafted, well thought of and bug-free. Updates are frequent and queries are resolved near-instantaneously. What do you dislike about Hiver? The SLA feature can have more customization possibilities. What problems is Hiver solving and how is that benefiting you? Collaborative inbox, task assignment and tracking, email templates.

"Hiver an essential G-Suite add-on for our operation"

What do you like best about Hiver? My experience with Hiver customer support has been very good. We've had few issues, but the ones we've had have been resolved immediately, meaning I haven't had to spend a lot of time in maintenance mode. The email queues we've created have been easy to set up, and they are very intuitive. Over time we've implemented more of the functionality of Hiver, which has been easy to learn and roll out. What do you dislike about Hiver? We haven't experienced any ...

"Hiver has changed the way we work."

What do you like best about Hiver? Hiver helped me make an adjustment to the sales mechanics through gmail. Before we didn't know that through this synchronization there was so much potential in both customers and in agreeing new sales. I don't worry about asking the support because I will always have an accurate answer. What do you dislike about Hiver? Its price is very high, however each function is worth the investment. So you could risk paying a high price for good ...

"Increase communication while Decreasing Emails!!"

What do you like best about Hiver? Great Gmail integration and really helps with accountability. What do you dislike about Hiver? Excess labels when viewing or trying to organize in settings, Minor issue for the benefits it provides. Also...it's a shared inbox, so there are no private conversations once an emails added to the group. What problems is Hiver solving and how is that benefiting you? Really helps tie our multiple location business together and help us provide seamless service. ...