Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Very great and easy to use!"

What do you like best about Hiver? I like it how easy it is to use it. It has helped us keep our support tickets on track! i like that you can create templates which makes life a lot easier. The tags make a great addition which helps us see where the tickets are coming from the most - great for analytics. What do you dislike about Hiver? When we first got Hiver it seemed to slow down our gmail. However this changed so that was a negative turned into a positive. The app is not the best. As ...

"A great ally of work by email."

What do you like best about Hiver? I have taken advantage of the way of working with this software from a very preferential point of view via email, it has given a usually easy and fast performance in every support that is done, either in sales or ticket answering. Its interface is fast and helps me to better develop the proposal. What do you dislike about Hiver? I don't like that the program has a limitation in the redirection of tickets in terms of the amount per department, maybe it's a ...

"Very useful for managing our shared inbox"

What do you like best about Hiver? We've been using Hiver for almost a year and we are so pleased! No more forwarding emails to each other which makes our internal processes more effective. What do you dislike about Hiver? Everything is fine, we are very pleased! What problems is Hiver solving and how is that benefiting you? Managing our shared email for the admin team. It allows the team to distribute the work amongst members.

"Hiver is Amazing"

What do you like best about Hiver? Everything I need is in gmail. I use to have to go from one tab to another to answer support tickets or to share customer emails with employees but now I can do it all from inside gmail or from the smartphone app. Hiver has saved me money on expensive support ticket solutions, but more importantly it has saved me time. It really is a game changer. What do you dislike about Hiver? There isn't much to dislike about Hiver. Recommendations to others ...

"Great tool that transforms Gsuite usability!"

What do you like best about Hiver? We love the easiness to manage shared mailboxes, and the great levels of support. Constant updates and real-time fixes What do you dislike about Hiver? I would find it hard to pinpoint a dislike with Hiver, it's an overall great tool. What problems is Hiver solving and how is that benefiting you? Managing access to mailboxes with large teams and prioritizing inbound customer support issues and requests. It's really beneficial that our support teams can ...

"Excelente tool!"

What do you like best about Hiver? Easy to install and intuitive use. Solved the problems that we've been facing to manage shared mailboxes. What do you dislike about Hiver? I have not identified any missing feature. What problems is Hiver solving and how is that benefiting you? We have always had the challenge to manage shared mailboxes, and now we are able do set an organized process.

"Does exactly what it needs to do"

What do you like best about Hiver? Not complicated to start using and get up and running, then seamlessly integrates with our gmail shared inbox What do you dislike about Hiver? Need to use Chrome browser and I think you have to have Conversation View on gmail which not everybody wants Recommendations to others considering Hiver: If you need to deal with a shared inbox but ideally don't want a complicated or expensive ticketing platform in addition to your gmail, then Hiver is definitely ...

"Great shared inbox for team work, easy to use"

What do you like best about Hiver? Hiver is essential for team work; it has many functionalities that makes it easier to work in a team. It helps being more efficient as all the information/emails are in one place. The inbox is tidy and well organised. The Hiver team is also very helpful in solving issues quickly. What do you dislike about Hiver? The phone app is not working sometimes. The spam emails are all grouped in one report which is sent a few days after the email was received so ...

"Lightweight and perfect for small business"

What do you like best about Hiver? Solves the gaps in a shared mailbox without having a heavy ticketing system functionality. It works within gmail - perfect!This means I can also have it working alongside my CRM (Copper.com) so that the support and account management team can see tickets and full relationship history all in the same screen. It has excellent round-robin and assignment capabilities that have reduced my 'time to assignment' and in turn my 'first response time' metrics ...

"Get Hiver! You will never regret it"

What do you like best about Hiver? Emails are efficiently distributed to various members of the team and all templates are easy to use and make. What do you dislike about Hiver? It sometimes logs one out but its very simple to log back in Recommendations to others considering Hiver: Hiver has totally transformed the productivity of my team and I do not regret it for one second! You will never regret it What problems is Hiver solving and how is that benefiting you? Emails are distributed ...