Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Hiver is a game changer."

What do you like best about Hiver? I love the fact that we can route emails easily to the right person and the tagging and comment feature on the right column makes it easy to talk about customer inquiries without building an insanely long and confusing email chain. I love the access to data. I love the templates feature. What do you dislike about Hiver? I don't like that pending items aren't visible in my hiver inbox - they're easy to forget about. What problems is Hiver solving and how is ...

"How to get Outlook in Gmail"

What do you like best about Hiver? It's similar to Outlooks shared inboxes, but has more features. What do you dislike about Hiver? Expensive, and missing a lot of use cases for us - Dont send auto-reply to system generated messages to a group inbox - If a person has a shared inbox and a mail is sent CC to group inbox, the user doesn't get the mail in their inbox. - Threaded messages required - Doesnt support Gmail app, requires additional app for group email - Nested tags not ...

"Superb program, great for organizing my team"

What do you like best about Hiver? Hiver allows myself to gain insight into what has been actioned from my team and allows me to allocate emails/work out to the team efficiently to ensure the work is done in an orderly fashion and effectively. It has reduced lots of confusion in our inbox as to who will action a particular email. I can simply click the person I need to take care of this and it will organize this nicely in their folder under their name and there is no confusion or double ...

"Wonderful Way to Manage a Shared Inbox"

What do you like best about Hiver? Hiver has greatly improved our response time to emails and our organization of how they are divided out amongst our team. What do you dislike about Hiver? My only comment is there seems to be a lot of upgrades I have to install. Overall, Hiver is wonderful. What problems is Hiver solving and how is that benefiting you? Our efficiency and response time to emails has greatly improved. Gmail alone is a difficult platform to manage a shared inbox and Hiver has ...

"A Useful Tool For Project Management"

What do you like best about Hiver? Hiver has become a useful addition to our project team. It allows us to assign work within a shared inbox. We always have coverage for our clients even if someone has vacation or is out sick. This tool allows us to coordinate all of our projects. We use the Hiver tag feature every day to organize all of our client communications efficiently. What do you dislike about Hiver? We have had a few challenges with Hiver and their support team is really quick to ...

"Very satisfied...cant' operate without it anymore"

What do you like best about Hiver? accountability with assigning and completing tasks. What do you dislike about Hiver? I have not found any downsides to using Hiver...but I could list 20 upsides. Recommendations to others considering Hiver: Just use it! it has been a game changer for us. Customers get responses quicker and we are more organized. A shared mailbox gives you the ability for every user to see the history of an order from inception to delivery and after if there is any follow ...

"Hiver was the foundation of our business"

What do you like best about Hiver? I liked how it was intuitive for everyone to use. With minimal training the whole team was up to speed and productive. In fact, we had the least technical person in the company write up the usage docs. It truly was a triumph of usability. Part of it was the built-in integration with gmail. We didn't have to open another app, we just installed the software and assign emails to the responsible people. As a team we were able to gel and work together well. Our ...

"Highly recommend"

What do you like best about Hiver? The ability to tag team members and communicate about the email before responding to customer. What do you dislike about Hiver? Notifications can sometimes be missed, but that's more operator error What problems is Hiver solving and how is that benefiting you? Better team communication and tracking when clients submit requests

"Solution for High Volume Collaborative Email Inbox"

What do you like best about Hiver? The ability to assign email to another teammate along with adding "Tags" and even notes to each email. What do you dislike about Hiver? You can remove emails from your Hiver inbox without any notification. This has happened a few times on accident. What problems is Hiver solving and how is that benefiting you? Our team has a shared inbox and we spent a lot of time forwarding every email, but with Hiver's assign feature, we're able to do that seamlessly.

"Made work life organised and easy to keep track of emails"

What do you like best about Hiver? I love the fact we can have multiple inboxes as this allows us to split up the emails we receive on a daily basis. Assigning emails really helps us get work done and distributed better rather than sitting in the inbox for all of us to guess if someone else is dealing with it. Furthermore this leads to if you click in an email and go to reply you can see if someone else has already started replying and share draft emails.. this is a life saver. What do you ...