Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Does the job"

What do you like best about Hiver? Helped us sort out our team box - assigning emails is helpful What do you dislike about Hiver? It feels quite clunky and emails seem to disappear at times. What problems is Hiver solving and how is that benefiting you? Before we were all in the box or none of us, now one person assigns as needed.

"Great Tool"

What do you like best about Hiver? Simplifies the main work inbox, so that everyone is more organized. Saves time. What do you dislike about Hiver? I wish that the emails went away from the main, non-hiver inbox. What problems is Hiver solving and how is that benefiting you? Simplifies the main work inbox, so that everyone is more organized. Saves time.

"I use hiver every day and is so simple and intuitive"

What do you like best about Hiver? I like the possibility to assign the mail and see them anyway What do you dislike about Hiver? I cannot maintain or share a templates for the common questions between the team What problems is Hiver solving and how is that benefiting you? I manage the customer assistance. we can assign email simply by clicking them to the best department employe

"An Essential Must Have Tool for Gmail (Group Emails)"

What do you like best about Hiver? Hiver gives high versatility to use group emails and the feature to assign an email to your team member, track resolution/response SLA and automation to assign emails or mark resolved is very helpful. Hiver bridges most of the gaps that Gmail does not offer and it certainly helps my team to focus better and get work done smartly. Hiver is a worthy value addition to our organisation. What do you dislike about Hiver? Automations could be improved allowing ...

"A must for departments to organize their work"

What do you like best about Hiver? Helps eliminate double work with more than one person addressing the same emails and helps with the delegation of tasks and emails. What do you dislike about Hiver? It would be of great help to be able to search references left in the noted section Recommendations to others considering Hiver: A must for organizing and following up on certain emails and tasks What problems is Hiver solving and how is that benefiting you? Delegating certain emails and tasks ...

"Game changing"

What do you like best about Hiver? Beautiful design, easy to use, we love the automations and collaboration What do you dislike about Hiver? Nothing, we love all the features, team are responsive to requests as well What problems is Hiver solving and how is that benefiting you? Email collaboration, templates, automation

"Helped us navigate change"

What do you like best about Hiver? The ability for our global and remotely located team to access a common sales inbox and then to manage and own cases from beginning to end. Greenwich College also use Hiver in at least two other teams across the organisation. What do you dislike about Hiver? For our purposes we are happy, no downsides. My team are comfortable using the platform. What problems is Hiver solving and how is that benefiting you? We set Hiver up to manage a common inbox during ...

"Helpful Collaborative Inbox Tool"

What do you like best about Hiver? When we were still open (currently closed due to pandemic), Hiver was a huge help to our Box Office staff in managing a shared inbox and keeping track of who was taking care of each patron. It also allowed our staff to pass patrons back and forth as needed, and communicate on the side of messages without risk of patrons getting copies of our internal discussions. It's very intuitive to use and easy to teach to our staff. Hiver support is also excellent. ...

"Very nice, makes teamwork possible for fully remote companies"

What do you like best about Hiver? Being able to assign team members and then have it assigned back once a task is completed. Being able to leave a note with a link etc. Being about to assign personal emails to various Hiver emails. What do you dislike about Hiver? 1) Not being able to schedule when the automatic responder turns on or off for each hiver email. 2) The glitch that happens with some emails being sent to a personal email that is not including any Hiver email and a Hiver ...

"Great Product, Easy to Use, Good Support - Needs to Support More Browsers"

What do you like best about Hiver? Ease of use: it plugs into gmail so hardly any training needed. We are small and do need a ton of features in a help desk solution like Jira. The tagging and statusing features are simple but work well! What do you dislike about Hiver? Only supported by Chrome, my staff uses other browsers as well and I am having to browbeat them into using Chrome. I also wish that the auto-replies weren't visible in the email chain; auto-replies in gmail do not show up. ...