Hiver Reviews in June 2026: User Ratings, Pros & Cons

"Excellent add-on for a team email box in Gmail"

What do you like best about Hiver? Hiver allows a team to use a group email box in Gmail much more efficiently than through the default Gmail experience. You can assign emails to individuals, track status, and view/respond to team emails from your personal email box. It also partitions assigned emails from the main box, which helps reduce clutter. Administrators can create reports on response times, activity, etc to get an idea of how the team is working and what areas can be improved. What ...

"very good ticket system"

What do you like best about Hiver? integration with google gsuite and gmail What do you dislike about Hiver? cost. it's expensive, and there is too high gap of cost between different profiles, i mean 1 inbox and 15 inbox.. Recommendations to others considering Hiver: nothing What problems is Hiver solving and how is that benefiting you? customer enquire, share email inside my organization.

"Great for handling customer service"

What do you like best about Hiver? The seamless integration with our existing email system. Emails/inquiries can easily be assigned to other team members, going right to their inbox, without them having to check. What do you dislike about Hiver? I wish that there was better search functionality related to email templates - you have to know the exact name of the template in order for it to populate. Recommendations to others considering Hiver: If you have a team of folks who manage different ...

"Great for handling customer service"

What do you like best about Hiver? The seamless integration with our existing email system. Emails/inquiries can easily be assigned to other team members, going right to their inbox, without them having to check. What do you dislike about Hiver? I wish that there was better search functionality related to email templates - you have to know the exact name of the template in order for it to populate. Recommendations to others considering Hiver: If you have a team of folks who manage different ...

"Huge help for GMail teams"

What do you like best about Hiver? Very easy integration with Gmail, simple concept that's easy to learn and overall helpful features. Love collision control and leaving notes that definitely stay as internal notes or add internal links etc for easy reference. What do you dislike about Hiver? Couple of small issues; collision control works great but straight after my colleague has sent an email that email won't automatically come up in my feed sometimes (I know that's probably a gmail ...

"Easy to use"

What do you like best about Hiver? Easy to use, rapid learning in 10 minutes hotline is very responsive, bugs come from G .....;) What do you dislike about Hiver? Analytics can not display more than 6 months on graphs Recommendations to others considering Hiver: Don't worry, the Hotline is there. What problems is Hiver solving and how is that benefiting you? No more wasted time, work is distributed among each collaborator more easily, even in shifted working time

"Using Hiver is a must in business!"

What do you like best about Hiver? I love the ability to assign the email to be handled by a co-worker, tag someone in the email, and being able to close the email to state it's been handled. I also like that I can attach the email right from Hiver to my Asana for follow up if needed, add right to my calendar. What do you dislike about Hiver? I don't like that hiver itself closes out my emails on it's own, which then has me searching for the email I am trying to deal with. What problems is ...

"Using Hiver is a must in business!"

What do you like best about Hiver? I love the ability to assign the email to be handled by a co-worker, tag someone in the email, and being able to close the email to state it's been handled. I also like that I can attach the email right from Hiver to my Asana for follow up if needed, add right to my calendar. What do you dislike about Hiver? I don't like that hiver itself closes out my emails on it's own, which then has me searching for the email I am trying to deal with. What problems is ...

"Easy to use"

What do you like best about Hiver? Easy to use, rapid learning in 10 minutes hotline is very responsive, bugs come from G .....;) What do you dislike about Hiver? Analytics can not display more than 6 months on graphs Recommendations to others considering Hiver: Don't worry, the Hotline is there. What problems is Hiver solving and how is that benefiting you? No more wasted time, work is distributed among each collaborator more easily, even in shifted working time

"Great for team emails"

What do you like best about Hiver? Being able to assign emails to an individual with an option to add internal notes about the email What do you dislike about Hiver? New emails do not always go to top of intray What problems is Hiver solving and how is that benefiting you? Avoids having the same email duplictated in each team member's individual intray. Can see if an email has been handled by teammates so avoids duplication of work and emails being missed